E-commerce & retailMore efficient support operations.
- Efficiency improvement
- 40%
Efficiency improvement achieved in Manuka’s support operations.
Manuka’s storyAI customer service platform to boost salesUnderstand
Understand
your customers.
Get things done.
Palmate answers customer questions and handles tasks in your existing systems.
Brands that work with Palmate.Different businesses. One choice.
PALMATE FOR YOUR BUSINESSYour customers’ needs.
Your customers’ needs.
Your industry’s way of working.
Find the solution that fits your business. See how Palmate helps, from the first question to the completed request.
01
E-commerce &
retail
Every step of the shopping journey.
Find products, track orders and resolve after-sales requests.
02
Hospitality &
tourism
From the first question to after the stay.
Answer booking questions and connect guest requests to your operations.
03
Enterprise customer
service
Global reach. Your customers’ language.
Deliver multilingual support with your company knowledge. Give your specialists the context to take over.
PALMATE IN OUR CUSTOMERS’ BUSINESSESThe results.
The results.
In our customers’ words.
More efficient support in retail.
Answers at a global scale for enterprise.
E-commerce & retail
Enterprise customer serviceMultilingual answers to global questions.
- Questions answered automatically
- 50,000+
- Languages
- 30
- Countries
- 196
- Star rating
- 4.25
More than 50,000 questions from 196 countries answered automatically in 30 languages.
Turkish Cargo’s storyCONVERSATION + KNOWLEDGE + ACTIONYour customer asks.
Your customer asks.
Palmate gets to work.
A document reaches a customer. A service request is logged. See how a question becomes a completed task, step by step.
An Instagram question. Live order status from Shopify.
Order status delivered to the customer.
InstagramWhat the customer sees
Zeynep
PalmateYour order #48210 is being prepared. The beige linen shirt is listed in your order.
Palmate
ShopifyCustomer & order record
- Customer
- Zeynep
- Order
- #48210
- Product
- Beige linen shirt
- Status
- Preparing
A WhatsApp question. Live stock information from Nebim.
Stock confirmed. Product shared with the customer.
WhatsAppWhat the customer sees
ZeynepPalmateYes, the beige linen shirt is in stock in size M. I’ve shared the link to your chosen product.
PRODUCTLinen shirt · Beige · M
Palmate
NebimProduct & stock record
- Product
- Linen shirt
- Variant
- Beige · M
- Stock status
- In stock
- Source
- Product catalog
A guest message becomes a request your operations team can track.
Request logged. Next step: operations approval.
WhatsAppWhat the customer sees
DenizPalmateI’ve created your transfer request and sent the flight and passenger details to our transport team. They’ll confirm the vehicle and price.
PalmateGive your specialists the context to pick up the conversation.
Service request sent to the right team.
Web chatWhat the customer sees
EcePalmateI’ve created your callback request. The relevant team will have your shipment details and this conversation together.
PalmatePALMATE LIVE CHATReviews, conversations,
Reviews, conversations,
your team. One workspace.
Manage customer messages and reviews in a shared workspace. See the conversation, customer information and team assignments together.
PalmateLive chatMarketplace2
Waiting22
Trendyol:63928517
Bot: The Silva Wet Mop Set is designed for cleaning with water only…
SilvaTrendyolSilva
How do I lock the handle at the length I want?
The Silva 3-Piece Mop Set has a telescopic handle that adjusts from 90 cm to 156 cm. Once it reaches the length you want, gently twist the handle sections in opposite directions to lock it in place.
Session information
Customer ID784631902
ChannelTrendyol
ProjectSilva
See incoming work.
Track waiting conversations, marketplace reviews and map reviews in one list.
Open the conversation.
Review the customer’s message, feedback and previous conversations together.
Manage it with your team.
Access session details, customer records and team assignments beside the conversation.
Hear from the teams
who use it.
Manuka · Brand voice and customer experience
Palmate naturally extends our brand voice, delivering the intelligent, instant experience our customers expect.
Nurcan KeskinE-commerce Manager
BEHIND THE CONVERSATIONBehind every conversation,
Explore the platformBehind every conversation,
your business gets to work.
01
Integrations
02Access the right data.
Get catalog, customer and transaction information directly from the source.
Development & management
Build your workflow. Develop your assistant.
Define business steps with low-code and develop them with the coding agent. Manage your assistant in Palmate, through the CLI or via MCP.
Get to Know Palmate AI
Palmate AI is an AI customer service platform that unifies messaging channels into one inbox, automates replies using LLM and RAG technology, and personalizes product suggestions for each shopper, helping turn support conversations into sales.
Highlights
- Palmate AI's customer service platform merges chat, WhatsApp, and social messages into a single inbox across 20+ channels.
- The AI chatbot answers customers around the clock and hands off complex cases to your team.
- Brands including Turkish Airlines, Turkish Cargo, Mudo, and Tatil Sepeti already use the platform.
- The founding team has built AI and language model products for 6 years. The product itself has been in development for the last 4 years.
- A hybrid model lets live agents handle chats during business hours while the bot takes over after hours.
- The first channel, workflow and required integrations are defined together during your demo.
What is Palmate AI's customer service platform?
Palmate AI's customer service platform manages every customer chat from one place and automates the replies that used to take a human agent minutes to type. It runs on LLM, RAG, and Function Calling, so it does more than answer questions: it can track an order, confirm a booking, or start a refund on its own. Support teams keep the conversations that need a person and let the platform close out the rest.
The AI handles routine questions on its own and hands the conversation to a human agent when a customer needs one. Agents watch live chats from a built-in panel and can take over control at any point.
How does Palmate AI's customer service platform work?
The platform brings together automated replies, personalized product suggestions, proactive engagement and a setup built around your business.
How does the AI chatbot answer around the clock?
The chatbot answers customer questions day and night. Your support team steps in only for questions that need a person, which cuts the volume of repetitive tickets.
How does the platform personalize product suggestions?
Palmate AI's customer service platform tracks what each shopper asks about and clicks on, then suggests items that match. Recommendations use the product information available through your connected systems.
How do proactive campaigns capture visitors before they leave?
The platform starts a conversation with a visitor before they abandon the page, instead of waiting for them to ask for help. Proactive conversations help your team capture leads and support purchase decisions.
A setup built around your business
Choose the channels to connect, set the bot's tone and define the tasks it should handle. The implementation plan depends on your integrations, knowledge sources and business workflows.
How does Palmate AI's customer service platform connect every channel?
Palmate AI's customer service platform gathers messages from WhatsApp, Facebook DM, Instagram DM, Instagram Comments, WeChat, LINE, Telegram, and RCS into one smart inbox. These are among the 20+ channels supported by the platform.
It also integrates with Far East specific apps such as WeChat and LINE. RCS supports rich-media conversations. Your team manages messages from these channels in the same interface.
Which industries use Palmate AI's customer service platform?
E-commerce, retail, travel and hospitality, and luxury brands rely on Palmate AI's customer service platform because they handle high inquiry volumes across many languages and still need service that feels personal. Turkish Airlines, Turkish Cargo, Mudo, and Tatil Sepeti are among the brands running it today.
For enterprise customer service, Palmate connects to existing systems and combines multilingual support, task automation and handover to specialist teams.
E-commerce and retail use cases
You can proactively reach visitors before they leave, suggest products based on their needs and automate repetitive support questions. Connected catalog and order data help the assistant answer product and order-tracking questions.
Travel and hospitality use cases
Pre-booking questions, check-in reminders and post-booking support can be automated through the relevant integrations and approval steps. Tatilsepeti is among the customers using Palmate for post-booking support.
How does Palmate AI turn WhatsApp into a sales channel?
Customers already open WhatsApp every day to talk with friends and family. Palmate AI's customer service platform puts your brand in that same space, running sales, marketing, and support through WhatsApp around the clock.
Smart campaigns let you send relevant messages based on customer needs. The platform tracks conversations and campaign outcomes so your team can see which activities contribute to sales.
How do you track results and test your AI agent before launch?
Track the metrics that matter
A live dashboard shows the metrics that matter: response volume, resolution rate, and the outcomes tied to real sales. Your team can also review unanswered questions and agent handover rates to decide where to improve the workflow.
Test your AI agent before launch
You can run test conversations before going live, check the answers, adjust them, and launch only once the agent responds the way you want.
How do you build an AI solution around your goals?
We choose the first channel, task and languages with you. We check which systems need to connect. During the demo, we agree on the scope, price and measures of success.
Setup and launch are planned around that scope. Your team can test the assistant with its own knowledge and workflows before going live.
SEE IT IN YOUR BUSINESSLet’s choose
Let’s choose
your first workflow.
Choose a common customer request. Let’s explore how Palmate would handle it using your own knowledge and systems.
- Your scenarioThe first channel, customer need and intended outcome.
- A clear starting scopeConnections, business rules and success criteria.