Palmate answers customer questions and handles tasks in your existing systems.
Palmate answers product and delivery questions so shoppers can make a decision without waiting. For example, Manuka reported a 40% increase in support efficiency. When the assistant handles repeat questions, staff can spend more time on complex requests and sales conversations. Results depend on the use case and connected information.
A shopper may hesitate because they are unsure about a size or delivery date. Palmate can offer help based on rules you set, answer the question and share a suitable product link. This helps the shopper continue their purchase. This is an example workflow that can be configured for your store.
Bağcılar Municipality
Ankara Chamber of Commerce
Find the solution that fits your business. See how Palmate helps, from the first question to the completed request.
Every step of the shopping journey.
Find products, track orders and resolve after-sales requests.
Palmate answers guest questions, finds booking details and sends service requests to the right hotel team. See how it works.
Palmate’s AI assistant for travel agencies answers trip questions, finds booking records and routes change requests to your team automatically. See it work.
Global reach. Your customers’ language.
Deliver multilingual support with your company knowledge. Give your specialists the context to take over.
More efficient support in retail.
Answers at a global scale for enterprise.
E-commerce & retailEfficiency improvement achieved in Manuka’s support operations.
Manuka’s storyEnterprise customer serviceMore than 50,000 questions from 196 countries answered automatically in 30 languages.
Turkish Cargo’s storyA document reaches a customer. A service request is logged. See how a question becomes a completed task, step by step.
Order status delivered to the customer.
PalmateYour order #48210 is being prepared. The beige linen shirt is listed in your order.
Palmate
Stock confirmed. Product shared with the customer.
PalmateYes, the beige linen shirt is in stock in size M. I’ve shared the link to your chosen product.
Palmate
Request logged. Next step: operations approval.
PalmateI’ve created your transfer request and sent the flight and passenger details to our transport team. They’ll confirm the vehicle and price.
PalmateService request sent to the right team.
PalmateI’ve created your callback request. The relevant team will have your shipment details and this conversation together.
PalmateManage customer messages and reviews in a shared workspace. See the conversation, customer information and team assignments together.
PalmateLive chatBot: The Silva Wet Mop Set is designed for cleaning with water only…
SilvaHow do I lock the handle at the length I want?
The Silva 3-Piece Mop Set has a telescopic handle that adjusts from 90 cm to 156 cm. Once it reaches the length you want, gently twist the handle sections in opposite directions to lock it in place.
Track waiting conversations, marketplace reviews and map reviews in one list.
Review the customer’s message, feedback and previous conversations together.
Access session details, customer records and team assignments beside the conversation.
Manuka · Brand voice and customer experience
Palmate naturally extends our brand voice, delivering the intelligent, instant experience our customers expect.
Get catalog, customer and transaction information directly from the source.
Define business steps with low-code and develop them with the coding agent. Manage your assistant in Palmate, through the CLI or via MCP.
Palmate brings customer messages into one inbox. It answers from your company’s information and carries out allowed tasks in connected systems. Conversations that need a person go to your team.
A customer asks a question. Palmate finds relevant information in your company’s sources and answers. If a task needs a system connection, it uses the access you allow.
Your team sees conversations in the same inbox. A staff member can take over with the earlier messages available.
It answers questions about products, delivery and returns. It helps people find suitable products and can share order status when the required connection is available.
It can offer help based on rules you set. You choose its tasks and information sources.
Bring messages from your website, WhatsApp, Instagram and other supported channels into one inbox. WeChat, LINE and Telegram are also available.
RCS is a messaging format that supports content such as images and buttons. We choose the channels together during setup.
Retailers, online stores, travel companies and hotels can use Palmate. Enterprise support teams can connect it to their own systems.
Start with product questions, guest requests or post-booking support. Each task has agreed information sources and approval steps.
Yes. Send campaigns or updates with the required permissions and channel rules. Follow customer replies in the same conversation.
Choose the timing, message and recipients in advance. Sending charges and Meta fees are explained separately on the pricing page.
Review incoming questions, answers and handovers to your team. Use unanswered questions to improve your information sources.
Before launch, test sample conversations. Check the answer, the completed task and the handover when a person is needed.
Choose the task, channel and language first. Then identify the connections it needs.
We agree on scope and pricing in the demo discussion. The setup and launch plan follows those needs.
See how Palmate answers customer questions, helps with sales and takes on tasks for your team in a live demo.
