Legal resources
We are committed to building responsible AI. This is your central resource for understanding our service terms, data privacy commitments, and the governance policies that guide our platform.
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We are committed to building responsible AI. This is your central resource for understanding our service terms, data privacy commitments, and the governance policies that guide our platform.
Last Updated: September 9, 2025
Palmate AI Inc. ("Palmate AI", "us", "we" or "our") uses cookies and similar technologies to help us remember details of your visits to our website at www.palmate.ai (the "Site") and to enhance your experience with our AI-powered chatbot solutions. This Cookie Policy explains how we use cookies, what types of cookies we deploy, and how you can manage your cookie preferences. It should be read with our Privacy Policy.
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They help websites remember your actions and preferences over time, making your browsing experience more efficient and personalized. Cookies enable our Site to recognize your device and provide you with an improved user experience.
When you interact with our Site, our web server may send cookies to your device. These cookies may contain data related to your visit and can help us:
Yes, we use cookies to enhance your experience with our Site and AI chatbot services. We use cookies for the following purposes:
Website Functionality: To identify users, process requests, remember user preferences, and allow you to navigate our Site without having to re-enter information when moving between pages or returning to the Site.
Analytics and Performance: To collect and analyze Site usage data, user interaction patterns with our AI chatbots, and system performance metrics. This data helps us improve our services and enhance user experience.
Personalization: To customize content based on your interests and previous interactions with our AI solutions, providing more relevant chatbot responses and service recommendations.
Marketing and Advertising: We may place cookies on partner websites to advertise our AI chatbot services and solutions. These cookies help us display content tailored to your interests and evaluate the effectiveness of our marketing campaigns.
Security: To protect our Site and services from fraudulent activities and ensure secure access to your account.
By Source
First-Party Cookies: Set directly by Palmate AI on our domain. They enable core website functionality, user authentication, and personalization features.
Third-Party Cookies: Set by external service providers we integrate with, such as analytics platforms, advertising networks, and customer support tools.
Note on Visitor Identification: We use third-party services that may place cookies on your device to identify visitors and associate your browsing activity with other personal information, including your email address. This information may be used to send you personalized communications and marketing. You can opt out of this tracking at https://app.retention.com/optout. For GDPR-compliant opt-out, visit https://www.rb2b.com/rb2b-gdpr-opt-out.
By Duration
Session Cookies: Temporary cookies deleted when you close your browser. Help with navigation and maintaining your session.
Persistent Cookies: Remain on your device for a specified period or until deleted. Remember your preferences across visits.
By Purpose
Essential Cookies: Required for basic operation of our Site and AI services. Without these, certain features like secure login and chatbot interactions cannot function properly.
Analytics Cookies: Help us understand how visitors interact with our Site and AI solutions.
Personalization Cookies: Allow the Site to remember your choices and provide personalized experiences.
Marketing Cookies: Used to deliver relevant advertising about our AI solutions and measure campaign effectiveness.
The following table lists the main categories of cookies used on our Site:
| Cookie Name | Source | Purpose | Duration |
|---|---|---|---|
| _palmate_session | Palmate AI | Essential - Session management | Session |
| _palmate_user | Palmate AI | Essential - User identification | 30 days |
| _ga, _ga_* | Google Analytics | Analytics - Usage tracking | 1–2 years |
| _gid | Google Analytics | Analytics - Session tracking | 24 hours |
| _gat | Google Analytics | Analytics - Request throttling | 1 minute |
| _fbp | Marketing - Conversion tracking | 3 months | |
| _linkedin_tracking | Marketing - Campaign measurement | 30 days | |
| hubspotutk | HubSpot | Marketing - Lead tracking | 13 months |
| _clck, _clsk | Microsoft Clarity | Analytics - User behavior | 1 year |
| __cf_bm | Cloudflare | Essential - Bot management | 30 minutes |
| personalization_prefs | Palmate AI | Personalization - UI preferences | 1 year |
Note: This list includes the main cookies but is not exhaustive. Additional cookies may be set by third-party services integrated with our platform.
Browser Settings
Disabling certain cookies may affect Site functionality and limit your ability to fully experience our services.
Opt-Out Tools
Cookie Consent Management
When you first visit our Site, we will ask for your consent to use non-essential cookies. Your consent preferences will be stored for 12 months, after which we will request your consent again.
We may update this Cookie Policy to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make significant changes, we will post the updated policy on our Site, update the "Last Updated" date, provide prominent notice, and when appropriate email registered users.
Palmate AI Inc.
Address: Teknopark Istanbul, 1/10C Z42 Pendik/Istanbul
Email: privacy@palmate.ai
Website: www.palmate.ai
For more detailed information about our data practices, please refer to our Privacy Policy.