How does it help travelers choose a tour?
It answers package questions like what’s included or whether children can join, using your tour descriptions and conditions. Travelers get the same answer whether they ask at 9am or midnight.
Travel and Tourism
AI assistant for travel agencies and tour companies
Palmate is an AI assistant for travel agencies and tour companies that answers questions about packages, finds booking records by booking number and sends change requests to the right team. It works before and after a trip is booked, across a website, WhatsApp and other messaging channels your travelers already use.
For travel agencies, tour companies and online booking sites.
Customer
Can I change the date of my tour booking?
Could you share your booking number? I can find your booking, check the change conditions and send your request to the right team.
The change request is tracked with the booking record.
What does the AI assistant do for travel agencies?
Palmate handles four types of requests inside a single conversation: trip questions, booking lookups, change requests and payment or document questions. It pulls answers from your own content and connected systems, so replies match what your team would say anyway.
How does it track an existing booking?
A traveler shares a booking number and Palmate finds the record in your connected system, then checks dates, traveler details and included services. That saves your team from searching multiple screens for one answer.
How does it handle changes and cancellations?
Palmate takes the request, explains the applicable conditions and passes it to the team member who handles that type of change. Decisions that need approval stay with your staff, not the assistant.
How does it explain payments and documents?
It walks travelers through payment steps, invoice details and required documents using your company’s own policies. Fewer of those questions land on your support queue as a result.
Wherever your travelers are, Palmate is there.
WITH THE SYSTEMS YOU USE
How does it connect to your booking systems?
Connect your booking system and customer records to Palmate once, and it reads from both during a conversation. Your team can see which trip a customer booked and what they still need without switching screens.
Palmate acts through the systems you connect and within the permissions you give it.
See the systems we connect toWhy do travel teams use this AI assistant?
Tatilsepeti · Post-booking customer support
Our AI-powered post-booking chatbot has substantially improved customer satisfaction while reducing our call center’s workload and operating costs.
Borahan FilyosCRM Supervisor
GETTING STARTED
How do you get started with the AI assistant?
- 01
Choose a question
Start with something customers already ask often, like a booking date change or a package inclusion.
- 02
Connect the information
Decide what Palmate can read, such as tour details or booking records, and which actions it’s allowed to take.
- 03
Try it together
Test sample conversations, check the answers with your team, then go live once they look right.
Frequently asked questions
Where does the AI assistant get tour information?
Palmate reads the sources you connect during setup, including package details, dates and conditions your team approves. Nothing gets added without that agreement.
Does the AI assistant cancel bookings on its own?
No, it only takes actions your team allows in advance. Cancellation or change requests that need human approval go straight to the right team member.
Can the AI assistant help after a customer books a trip?
Yes, it handles booking lookups, change requests, payment steps and document questions after the sale. Support doesn’t stop once a booking is confirmed.
Which channels can travel agencies use with the AI assistant?
Your website, WhatsApp and other supported messaging channels all work with Palmate. You and the Palmate team choose the specific channels and connections during setup.
Can the AI assistant connect to our existing booking system?
Yes, connecting your booking system and customer records lets Palmate check bookings and traveler details inside one conversation. It acts only within the permissions you set for it.
Do you offer an AI assistant for hotels too?
Yes, a separate hotels and accommodation page covers guest questions and hotel service requests. Setup for that assistant follows the same three steps.
Do you offer an AI assistant for hotels too?
Our hotels and accommodation page covers guest questions and hotel service requests. Setup for that assistant follows the same three steps.
See how it works in your business.
Pick a question your customers ask every week, then book a demo. Palmate’s team will show how the assistant would answer it and what happens next, using your own booking system and content.