Search in their own words.
Let shoppers describe what they need by use, features or preferences.
Platform / AI Search
PALMATE AI SEARCH
Let shoppers describe it.Bring the right product into view.
Let visitors search for products in their own words. Connect your catalogue with what customers need through Palmate AI Search.
Need-based requests are typed automatically. Product options change as the intended use, preferences and constraints become clearer. The demonstration cycles through three categories. Fashion: I'm looking for something to wear to the office in summer, light enough for hot days, preferably in pale colours.
Understood needs
Products for this needFashion · 3
FROM SEARCH TO PRODUCT DISCOVERY
Start with what your customer needs.
Build the search experience around your customers’ words, your product information and your shopping journey.
Explore relevant products.
Connect the journey from search to product details with your store’s shopping experience.
Build around your catalogue.
Define the search scope with us using your product information and sample customer searches.
LET’S GET STARTED
From your catalogue to the search experience.
Define the scope with us, from your product data to where search appears on your site.
- 01
Review your catalogue.
Choose the product data source and search scope with us.
- 02
Set up the search experience.
Define where search appears on your site and how product results are presented.
- 03
Try customer searches.
Review results with sample queries and prepare the experience for launch.
CONTINUE WITH PALMATE
From product discovery to customer communication.
AI Search focuses on finding products. Palmate’s other solutions help with different needs throughout the shopping journey.
Your AI Search questions, answered
What is AI Search used for?
AI Search helps visitors find products on your website. Shoppers can describe what they need in their own words to begin exploring your catalogue.
How does it differ from the Chat Assistant?
AI Search focuses on product search and discovery within your website. The Chat Assistant provides a conversation experience for answering questions and handling support requests. We can define the scope of both for your business.
Can we use it with our existing e-commerce platform?
We review your platform and the available ways to access your product data. Required connections and any additional development are clarified before setup.
How is AI Search priced?
We assess the scope using your product catalogue, expected usage and required connections. Your demo meeting is an opportunity to discuss a proposal for your business.
Explore the rest of the platform
Chat Assistant
Palmate Chat Assistant answers questions, helps customers find products and checks orders. Use it on your website and WhatsApp with your company’s information.
Task Automation
Automate order lookups, record creation and notifications with Palmate. You choose the allowed actions and the steps that need staff approval.
Live Support and Requests
Palmate’s live support and requests feature hands conversations to your team, keeps history and status together, and tracks who owns each request. Book a demo.
Voice Assistant
Answer phone and WhatsApp calls and start outbound phone calls.
Channels and Integrations
Connect messaging channels and the systems your business uses.
Platform overview
See how assistants, automation and your team work together.
PALMATE AI SEARCH
See how it could work with your catalogue.
Let’s review your platform and product catalogue together, then define the AI Search experience for your business.