Enterprise customer serviceMultilingual answers to global questions.
- Questions answered automatically
- 50,000+
- Languages
- 30
- Countries
- 196
- Star rating
- 4.25
More than 50,000 questions from 196 countries answered automatically in 30 languages.
SolutionsFROM CUSTOMER REQUEST TO COMPLETED TASKMultilingual support.
Multilingual support.
Your company’s rules.
Answer questions from different countries with your company knowledge. Connect requests that need records to your systems. Route specialist topics to the right team.
Customer serviceMULTILINGUAL CUSTOMER SERVICE
Many languages. The same service.
01Handle the requestCustomer and record information
02Build the answerMultilingual answers using company knowledge
03Create the request recordHandover to specialists with conversation history
No need for the customer to repeat themselves.History preserved
ENTERPRISE ORGANIZATIONS THAT WORK WITH PALMATE
Enterprise customer serviceTURKISH CARGO · MULTILINGUAL CUSTOMER SERVICEQuestions from 196 countries.
Questions from 196 countries.
One approach to service.
Global customer service doesn’t happen in just one language. At Turkish Cargo, Palmate automatically handles questions from different countries in each customer’s language.
See multilingual support in your businessConsistent answers across languages and countries.
Handle questions from different countries through a multilingual service experience.
Questions answered automatically.
Customers ask in their own language. Palmate handles the multilingual conversation.
50,000+ questions · 30 languages · 4.25 stars.
A global deployment automatically answering questions from 196 countries.
Customer service
Manage requests across channels with customer and transaction information together.
Continuity across teams
Keep the conversation and request context when handing special cases to the right team.
Extend to business units
Apply the same approach to HR, IT and other internal services when needed.
REACH · ENGAGE · RESOLVE · UNDERSTANDService that takes a question
Service that takes a question
all the way to resolution.
Follow Ece’s conversation as it becomes a completed task and useful insight for the business.
THE WORKFLOW OUTCOMEFrom a multilingual answer to a request handed to the right team when needed.
EceInternational customer · Service request
Web · Service page
REACH
Provide information where customers look for it.
Guide customers to relevant information on your service pages. They shouldn’t need to wait for an available team member to get their first answer.
PALMATE LIVE CHATReviews, conversations,
Reviews, conversations,
your team. One workspace.
Manage customer messages and reviews in a shared workspace. See the conversation, customer information and team assignments together.
PalmateLive chatMarketplace2
Waiting22
Trendyol:63928517
Bot: The Silva Wet Mop Set is designed for cleaning with water only…
SilvaTrendyolSilva
How do I lock the handle at the length I want?
The Silva 3-Piece Mop Set has a telescopic handle that adjusts from 90 cm to 156 cm. Once it reaches the length you want, gently twist the handle sections in opposite directions to lock it in place.
Session information
Customer ID784631902
ChannelTrendyol
ProjectSilva
See incoming work.
Track waiting conversations, marketplace reviews and map reviews in one list.
Open the conversation.
Review the customer’s message, feedback and previous conversations together.
Manage it with your team.
Access session details, customer records and team assignments beside the conversation.
Your customers and team, in one workspace.
WITH YOUR EXISTING SYSTEMSFrom the customer record
From the customer record
to a resolved request.
Get the information each conversation needs from your existing systems. Define each action using your company’s rules.
Explore the connectionsCRM and customer systems
A CRM stores customer details and previous conversations. Find the relevant record and share its status in the conversation.
ERP and operations
An ERP keeps business information such as orders and stock together. Read the information your team allows.
Ticketing and support systems
Team routing and follow-up
TEAMS THAT WORK WITH PALMATEHear from the teams
Hear from the teams
who use it.
Turkish Airlines · Tailored automation solutions
Their ability to move quickly and build solutions for our specific needs keeps taking our partnership forward.
Huzeyfe EsenIntelligent Automation Manager
AI customer service
Palmate answers customer questions using your company information. It handles repeat tasks. Requests that need a team member's decision are passed on with the previous messages.
Answers from your company’s information
It uses the message and earlier conversation to understand the request. It looks for relevant information in the sources you provide. You choose the topics it can answer.
Works in connected systems
It can check order status or open a support request. This needs a system connection and permission. Actions that need approval go to a staff member.
Brings messages together
Manage messages from your website, WhatsApp and other supported channels in one inbox. Your team can see customer information and previous messages together.
Hands over when needed
A request may involve missing information, an exception or an approval. The assistant passes it to the right team. We define its sources and handover rules during setup.
Frequently asked questions
Don’t keep your next customer waiting.
See how Palmate answers customer questions, helps with sales and takes on tasks for your team in a live demo.