Transform your customer service with AI Chatbot
Simplify your operations with a multilingual, omnichannel, AI-powered chatbot. Bring WhatsApp, Instagram, web chat, and all customer communication channels together in a single platform powered by LLM, RAG, and Function Calling. Go beyond simple Q&A—perform real actions like order tracking, refunds, and bookings. Target specific pages, user segments, or time windows with configurable chat triggers and A/B testing.
Deliver authentic, human-centered conversations
Create meaningful customer connections with AI that speaks their language—literally and figuratively. Train the chatbot on your FAQs, product catalogs, and company policies so it truly understands your business. When conversations need a human touch, seamless handover transfers full context to live agents, who can step in and out while the bot continues where they left off.
Boost satisfaction by 90%
Deliver personalized, context-aware conversations in any language. Reach inactive customers with targeted WhatsApp campaigns, send bulk notifications through warmed-up channels, and make every interaction feel truly heard and supported.
Respond in under 1 minute
24/7 intelligent assistance with complete customer knowledge ensures no question goes unanswered, no matter the time.
Team performance up 60%
AI domain experts seamlessly integrate with your team, handling volume while your agents focus on what matters most—building relationships.
Our fans expect quick answers and prompt support, and Palmate is excellent at delivering on these expectations.
Gürhan Uruğkök
E-commerce Manager
They consistently elevate our business partnership with their ability to act quickly and create tailor-made solutions for our needs.
Huzeyfe Esen
Intelligent Automation Manager
More than just a partner, Palmate is a true companion that boosts our efficiency while integrating perfectly with our team.
Timur Erten
CX Operations Manager
Palmate is a seamless extension of our brand voice, offering the intelligent and instant experience our customers have come to expect, so they feel valued at any moment.
Nurcan Keskin
E-Commerce Manager
Our AI-driven post-booking chatbot has significantly increased customer satisfaction while reducing call center workload and operational costs.
Borahan Filyos
CRM Supervisor
Palmate is not just a support tool; it's a proactive sales consultant that understands our customers, finds them the right fragrance, and guides them toward a purchase.
Uluğ Sungur
Director of E-Commerce
Palmate is much more than just a Q&A bot. It has learned our product range so well that it has become our website's hardest-working sales assistant.
Muhammed Karapıçak
Business Development
Create your perfect AI assistant in minutes
Meet Your Intelligent TeammatePalmate combines cutting-edge AI technology with intuitive design to deliver the most powerful yet simple way to build custom assistants. Beyond text, it supports Text-to-Speech and Speech-to-Text, with IVR voice bot integration for enterprise contact centers. The platform continuously improves by analyzing conversation patterns, and its low-code interface lets teams create automations without deep technical expertise.
AI Chatbot Frequently Asked Questions
Everything you need to know about Palmate AI Chatbot—capabilities, training with RAG, live agent handover, WhatsApp automation, voice bot integration, and more.
How is the AI bot trained?
The system is trained using the RAG (Retrieval-Augmented Generation) approach by uploading company PDF documents or providing the website URL. Additionally, question-answer pairs can be entered manually.What is RAG and how is it used in Palmate?
RAG (Retrieval-Augmented Generation) is a method where the model searches and retrieves relevant documents before generating an answer. Unlike traditional intent-based systems, it understands the content and generates responses in its own words rather than directly copying from documents.Can the bot give incorrect information (hallucination risk)?
No. When the bot encounters a question it doesn't know, it prefers not to answer or to transfer the topic to live support or the ticket system, rather than generating a made-up response.Can we decide which topics the bot should answer and which should be transferred to a live agent?
Yes. Topic-based routing can be configured. For example, bus ticket inquiries can be directed to the bot, while more complex topics like flights or ferries can be automatically transferred to a live representative or the ticket system.What happens when the bot is unable to help?
The bot converts unanswered questions into tickets. This way, the relevant representative can follow up with the customer later by calling or writing back. This eliminates the customer's feeling of being left without an answer.What does the bot do after a live agent ends the conversation?
When the agent leaves the chat, the AI bot can continue the conversation with the customer from where it left off.Can custom responses be given to specific Instagram posts?
Yes. Post-specific "micro chatbots" can be created for each Instagram post. The bot understands the context of the post, provides custom replies to comments, and can direct customers to DM.Can the bot proactively initiate a conversation with the customer?
Yes. For example, if a user stays idle on the checkout page for a certain period or is about to leave the page, the bot can automatically step in with a message like "Do you have a question?".How does the cart reminder automation work?
Automatic reminder scenarios can be set up for customers who forget products in their cart. This automation works in the background and alerts the customer via WhatsApp.Is it only cart reminders, or are there other automation scenarios?
No, much more is possible. Shipping notifications, first purchase incentive messages, OTP (one-time password) delivery, post-sale satisfaction surveys, and churn prevention messages for customers who haven't shopped for a long time can also be set up.Do I need to know coding to write automation scenarios?
No. Thanks to the low-code interface within the platform, background automations can be easily written using Python. Teams with limited technical knowledge can also use this interface.
