AI chatbot for real business workflows

Unify 20+ channels with Palmate’s AI chatbot. Use LLM, RAG and Function Calling to configure order tracking, returns and booking workflows.

Deliver authentic, human-centered conversations

Create meaningful customer connections with AI that speaks their language—literally and figuratively. Train the chatbot on your FAQs, product catalogs, and company policies so it truly understands your business. When conversations need a human touch, seamless handover transfers full context to live agents, who can step in and out while the bot continues where they left off.

Knowledge-based replies

Answer customer questions using company documents and product knowledge.

replies

Support outside office hours

Configure automated replies and agent handoff rules together.

24/7

support

Works with your team

Pass complex requests to an agent with conversation context.

team

Our fans expect quick answers and prompt support, and Palmate is excellent at delivering on these expectations.
Gürhan Uruğkök
E-commerce Manager
They consistently elevate our business partnership with their ability to act quickly and create tailor-made solutions for our needs.
Huzeyfe Esen
Intelligent Automation Manager
More than just a partner, Palmate is a true companion that boosts our efficiency while integrating perfectly with our team.
Timur Erten
CX Operations Manager
Palmate is a seamless extension of our brand voice, offering the intelligent and instant experience our customers have come to expect, so they feel valued at any moment.
Nurcan Keskin
E-Commerce Manager
Our AI-driven post-booking chatbot has significantly increased customer satisfaction while reducing call center workload and operational costs.
Borahan Filyos
CRM Supervisor
Palmate is not just a support tool; it's a proactive sales consultant that understands our customers, finds them the right fragrance, and guides them toward a purchase.
Uluğ Sungur
Director of E-Commerce
Palmate is much more than just a Q&A bot. It has learned our product range so well that it has become our website's hardest-working sales assistant.
Muhammed Karapıçak
Business Development

Connect your AI assistant to your workflow

Meet Your Intelligent Teammate

Palmate combines cutting-edge AI technology with intuitive design to deliver the most powerful yet simple way to build custom assistants. Beyond text, it supports Text-to-Speech and Speech-to-Text, with IVR voice bot integration for enterprise contact centers. The platform continuously improves by analyzing conversation patterns, and its low-code interface lets teams create automations without deep technical expertise.

AI chatbot for real business workflows

Palmate AI brings WhatsApp, Instagram and web chat together using LLM, RAG and Function Calling. It carries out actions such as order tracking, returns and reservations through the permissions in connected systems, with multilingual support for different markets.

At a glance

Connect 20+ channels to a shared chatbot platform.
Use PDFs, website content and Q&A as knowledge sources.
Ground answers in relevant company knowledge with RAG.
Carry out authorized actions with Function Calling.
Hand off to an agent with the full conversation context.
Configure proactive messaging and automation scenarios.

What is the Palmate AI chatbot?

Palmate AI brings customer communication channels into a central AI chatbot platform. It combines LLM-based language understanding, RAG document retrieval and integrated system actions through Function Calling.

The RAG engine finds relevant knowledge before generating a reply. Answers can draw on company documents, product catalogs or approved Q&A, with handoff rules for questions outside scope.

How is an AI chatbot trained?

Training starts with one of three sources: uploaded PDF documents, a website URL or manually entered question-and-answer pairs. The system indexes this content for RAG. When a new question arrives, the chatbot retrieves relevant documents and uses their information to form an answer.

Sample questions help review replies as knowledge sources are updated. Questions without sufficient information can be routed to live support or a ticket workflow.

How does agent handoff work?

When a conversation needs a person, Palmate transfers its full context and message history to an agent. The agent does not need to start the conversation again.

Topic-based routing can also be configured. Some requests are handled by the bot, while actions needing individual assessment go to an agent or ticket system. The same workflow defines when the bot resumes.

Proactive chatbot and channel automations

Palmate can do more than answer incoming messages. Proactive messaging scenarios can be configured for specific pages, user segments or time periods. Product recommendations and cart reminders are planned around data access and customer permissions.

WhatsApp scenarios can include shipping updates, post-order information and satisfaction surveys. Instagram workflows can use post context for comments and messages. Outbound messages follow the channel’s permission and template rules.

Technical setup and integrations

The low-code interface helps configure automation scenarios. Development required for custom workflows and Chat API connections is evaluated against the systems involved.

Enterprise IVR voice bot scenarios using Text-to-Speech and Speech-to-Text can also be reviewed as part of integration. Rollout is planned after channel access, knowledge sources and action permissions have been checked with sample conversations.