How does WhatsApp integration work?
First, you connect your WhatsApp Business account to Palmate. You then provide product knowledge, FAQs and business details. Automated replies and agent handoff conditions are defined around your operation.
Setup checks account access, required templates, knowledge sources and sample customer scenarios. Connections to store or service systems are evaluated for order and appointment actions.
What are the main features of WhatsApp integration?
The unified inbox shows WhatsApp conversations alongside Instagram and Facebook messages. Multi-agent support lets team members continue a conversation with its history in view.
Rich media support allows images, videos, documents and locations to be shared. Product information, order tracking and service policies can be presented in the same conversation.
Permission-based WhatsApp campaigns and notifications
Campaign and update workflows can be configured for customer segments. Sending is planned around recipient permissions, appropriate message templates and current WhatsApp rules.
Customer opt-out requests must be respected. Content and sending conditions are reviewed for different purposes, such as order updates and marketing messages.
Which sectors can use WhatsApp integration?
Ecommerce stores can handle order questions and product recommendations, while hotels and tour businesses can manage booking information and guest requests. Service businesses can use it for appointment inquiries and customer support.
Out-of-hours automated replies are planned alongside records requiring human support. Request a demo to explore WhatsApp chatbot scenarios suitable for your business.
