WhatsApp

Manage WhatsApp messages and notifications.

Turn Every WhatsApp Message Into a Business Opportunity

Connect with 2+ billion customers on their favorite messaging app


WhatsApp isn't just a messaging app—it's where your customers live, shop, and seek support. With Palmate's WhatsApp Integration, transform every incoming message into a seamless customer experience powered by AI.


Why WhatsApp Integration?

Instant Response, Every Time
Your customers expect immediate answers on WhatsApp. Our AI-powered chatbot responds in seconds, 24/7, ensuring no message goes unanswered—even when your team is offline.


From Chat to Checkout
Answer product questions instantly, send catalog items directly in chat, process orders, and provide real-time tracking—all without leaving WhatsApp.


Smart Automation That Feels Human
Our AI understands context, sentiment, and intent. It handles routine inquiries while seamlessly transferring complex issues to your human agents when needed.



Key Features

  • ✅ Unified Smart Inbox - Manage all WhatsApp conversations alongside Instagram and Facebook messages
  • ✅ Broadcast & Campaigns - Send promotional messages and updates to segmented customer lists
  • ✅ Rich Media Support - Share images, videos, documents, and location pins
  • ✅ Multi-Agent Support - Multiple team members can handle conversations with full history
  • ✅ Quick Replies & Templates - Pre-approved message templates for faster responses

Perfect For

  • E-commerce Stores - Order inquiries, abandoned cart recovery, product recommendations
  • Hotels & Tours - Booking confirmations, itinerary changes, guest inquiries, travel recommendations
  • Service Businesses - Appointment booking, service updates, customer support
  • Restaurants - Menu sharing, order taking, delivery coordination
  • Healthcare - Appointment reminders, prescription updates, health tips

The Numbers Speak

  • 98% open rate within 3 minutes
  • 45-60% response rate (vs. 20% for email)
  • 80% reduction in support costs
  • 24/7 availability without hiring night shifts

How It Works

  1. Connect - Link your WhatsApp Business Account in minutes
  2. Train - Feed your product info, FAQs, and business details to the AI
  3. Automate - Let AI handle routine queries while you focus on growth
  4. Scale - Manage thousands of conversations without adding headcount

WhatsApp Chatbot FAQs

Common questions about WhatsApp marketing, number warm-up, and messaging rules.

  1. What should be considered when sending WhatsApp marketing messages?
    According to Meta's rules, users who mark messages from an unknown number as spam can cause the number to be permanently blocked. Therefore, it is critical to only send messages to numbers with an established, warmed-up relationship.
  2. What does "warming up" a WhatsApp number mean?
    Number warm-up means building a trust relationship with the customer through transactional messaging before sending marketing messages. First, useful messages like shipping notifications and order confirmations are sent; after the customer shows engagement, marketing messages follow.
  3. What happens if a customer wants to opt out of marketing messages?
    An opt-out command like "STOP" is added to messages sent through Palmate. If a user types this command, they are automatically removed from the list and no further messages are sent.
  4. Can I send a second message immediately after sending a marketing message?
    No. According to Meta's rules, a second marketing message cannot be sent before the customer responds to a marketing template. The user's action is awaited; or a retry is made after 24 hours.
  5. Is there a rule difference between informational messages like shipping notifications and marketing messages?
    Yes. A 72-hour sending window applies for utility messages like shipping notifications. These messages carry simpler content and do not request action from the user.
  6. Is there IYS (Message Management System) integration?
    Yes. Palmate can integrate with IYS (Message Management System). This ensures that messages are only sent to users who have given SMS and call permission, maintaining legal compliance.

See the power of Palmate in customer service.

  • Free demo - no hidden costs
  • Your data is secure and protected
  • Takes less than 2 minutes
  • Available in multiple languages