Delivery and Returns
These terms apply to digital services provided exclusively to businesses by Palamar Teknoloji Anonim Şirketi under the Palmate brand.
Service delivery and commencement
Palmate is a digital service; no physical products or shipping are involved. Service starts when the user accesses the system after activation has been completed. Specific setup, integration and service scope terms are set out in the agreement between the parties.
Usage and billing
Charges are calculated at the end of the current month based on actual usage and the unit prices and conditions agreed in the contract. Payment takes place at month-end after usage. Invoicing and payment are governed by the agreement between the parties.
Cancellation and termination
Cancellation is subject to the commitment, notice and termination periods stated in the contract. A cancellation request does not automatically remove contractual payment obligations. The service end date and final-period charges are determined under the contract.
Refund terms
Unused message allowances are non-refundable. Claims concerning billing or collection errors are reviewed separately against the relevant usage and payment records. Other refund requests are assessed under the contract and applicable law.
Requests and contact
Send cancellation, refund and billing requests to info@palmate.ai. Include your company name, account details, the relevant invoice number if available, and a description of your request. Do not send card numbers, security codes or account passwords by email.