Room and hotel questions
Answer questions like “Is there a children’s pool?” or “When is breakfast?” using your hotel’s information.
Hotels and Accommodation
Let guests ask. Get requests to the right team.
Rooms, breakfast or an airport transfer. Palmate answers questions, takes requests and sends them to the right team. Your staff can see who needs what in one place.
For hotels, resorts, boutique hotels and hotel groups.
Customer
I need an airport transfer tomorrow at 6 a.m.
How many people will be travelling? Once I have the details, I can send your request to the transfer team.
The guest’s request reaches the right team.
Make your guests’ day easier.
Answer questions before they book. Get requests to the right person during their stay.
Booking details
Find check-in and check-out dates in your connected booking system. Answer with current information.
Requests during a stay
Take requests for towels, cleaning or repairs. Send them to the right team and keep track in the conversation.
Transfers and extra services
Explain airport transfers, spa treatments or restaurant options. Take the guest’s request and pass it to the right team.
Wherever your guests are, Palmate is there.
WITH THE SYSTEMS YOU USE
Guests shouldn’t have to explain twice.
Get booking and guest details from the systems you use. Keep the message, request and action together. When a staff member takes over, they can see what was already discussed.
Palmate acts through the systems you connect and within the permissions you give it.
See the systems we connect toHear from the teams who use it.
Swandor Hotels · Guest experience and additional services
Guests get answers immediately, and our team can focus on delivering experiences instead of chasing requests. We’ve even started recommending upgrades and services that guests love.
Bahadır AtalayMarketing Manager
GETTING STARTED
Let’s start with one task.
- 01
Choose a question
Start with something your customers often ask.
- 02
Connect the information
Decide what Palmate can read and which actions it can take.
- 03
Try it together
Test sample conversations, check the answers and then go live.
Frequently asked questions
Can it work with our booking system?
We can get booking and guest details from systems that support a connection. During setup, we check your system and agree on the actions available.
Can it help guests in other languages?
Palmate can answer in different languages. We test the languages and important answers your hotel needs during setup.
Can a staff member take over?
Yes. You can pass messages that need human help to your team. Staff can read the conversation history and continue.
Does it promise a price or confirm a booking?
Answers use the information your hotel provides. Prices and availability come from your connected system. Requests that need approval go to the right team.
Do you sell tours or holidays?
See the page for travel agencies and tour companies.
See how it works in your business.
Choose a common customer question. We’ll show how Palmate can answer it and what it can do next.