How does it connect to our existing commerce system?

We first identify the catalog, stock and order sources you’ll use. The connection method and available actions depend on the access your system provides.

Can an agent step in for requests such as returns?

Yes. Your live support team can join with the conversation history and relevant customer information. We define together which topics should be handed over.

How should we prepare for the first meeting?

Share a common customer request and the systems you use to resolve it. Together, we’ll define the first workflow and the outcome to track.

What does an ecommerce chatbot automate?

It handles recurring topics such as product and stock questions, order tracking, return policies and recommendations. Actions depend on the data and permissions available in the connected store.

Which ecommerce platforms can it connect to?

You can explore the existing Shopify, iKAS and T-Soft integrations. For other platforms, the Palmate team evaluates data access and the actions you need.

How can a chatbot help reduce cart abandonment?

It answers product, delivery and returns questions during shopping. Permission-based cart reminders can also be configured; outcomes vary by store and use case.

Does the ecommerce chatbot work in different languages?

Multilingual support lets you serve customers in different markets from one workspace. Target languages and store-specific terms are checked with sample questions during setup.

FROM PRODUCT QUESTIONS TO REPEAT PURCHASES

Keep shopping moving.
Reduce the support load.

Answer product and sizing questions when customers are ready to buy. Resolve order, invoice and after-sales requests through your store’s systems. Free your team to focus on customers who need extra care.

Schedule my demo Explore the workflow

Instagram · Zeynep

Is the beige shirt available in size M?

Palmate

Size M is in stock. I’ve shared the link to the beige shirt.

Product information linked to the conversation

E-COMMERCE BRANDS THAT WORK WITH PALMATE

E-commerce & retail

More efficient support operations.

Efficiency improvement: 40%

Efficiency improvement achieved in Manuka’s support operations.

MANUKA · SUPPORT OPERATIONS

Your brand’s voice.
Your team’s efficiency.

Fast answers that stay true to the brand. For the Manuka team, a key part of working with Palmate is keeping customer communication natural and consistent.

Explore it for your support operations

THE NEED

Speak to customers in the brand’s voice.

Handle product and shopping questions while keeping the brand’s voice consistent.

WITH PALMATE

AI support, alongside the team.

An AI assistant that understands the brand and supports the work of the customer service team.

REPORTED RESULT

40% improvement in efficiency.

The efficiency improvement achieved by Manuka’s support operations.

Before the purchase

Answer questions about products, sizing, stock and delivery when customers are making their decision.

After the sale

Manage order tracking and return requests with the relevant order information.

Re-engagement

Build communication workflows around carts, stock availability and customer history.

REACH · ENGAGE · RESOLVE · UNDERSTAND

From first interest
to the next decision.

Follow Zeynep’s conversation as it becomes a completed task and useful insight for the business.

THE WORKFLOW OUTCOMEFrom a product question to sharing the invoice linked to an order.

ZeynepLinen shirt · Order #48210

Web · Product page

Palmate · First contact

Would you like help choosing a size for this shirt?

Zeynep

Yes, I’m between two sizes.

Product page · Proactive welcome

REACH

Start the conversation while there’s interest.

Give visitors a relevant opening on the product page. Make the conversation help them decide.

Zeynep

Could you send me the invoice for my order?

Palmate

I found the invoice for your order #48210. I’m sharing the document in this conversation.

Invoice found · Document shared · Action logged

RESOLVE

Share the requested document in the conversation.

Match the customer and order, then retrieve the document from the connected system. The invoice delivery is added to the conversation history.

FROM CONVERSATION TO BUSINESS DECISION

What makes choosing a size difficult?

The signal in the conversation: Uncertainty between sizes and questions about size M stock.
The business decision: Clarify fit and sizing information on the product page.
The next communication: Match opted-in stock notifications to the relevant product and size.

UNDERSTAND

Turn product questions into sales decisions.

Review sizing and stock questions by topic. Fill gaps on product pages and plan stock updates around customer interest.

PALMATE LIVE CHAT

Reviews, conversations,
your team. One workspace.

Manage customer messages and reviews in a shared workspace. See the conversation, customer information and team assignments together.

PalmateLive chat

Marketplace2

Waiting22

Trendyol:63928517

Bot: The Silva Wet Mop Set is designed for cleaning with water only…

Silva

Palmate live chat · Silva / Trendyol

See incoming work.

Track waiting conversations, marketplace reviews and map reviews in one list.

Open the conversation.

Review the customer’s message, feedback and previous conversations together.

Manage it with your team.

Access session details, customer records and team assignments beside the conversation.

Wherever shopping starts, Palmate is there.

WITH YOUR EXISTING SYSTEMS

From your catalog
to the customer’s screen.

Get the information each conversation needs from your existing systems. Define each action using your company’s rules.

Explore the connections

Catalog, stock and orders

Bring product, variant and order information from Nebim, Shopify or your existing infrastructure into the conversation.

CRM

Customer records and communication history

Payments and operations

Purchase links and after-sales processes

TEAMS THAT WORK WITH PALMATE

Hear from the teams
who use it.

Plans and monthly prices

These are the monthly prices of standard plans. Calculate extra usage and review custom connection scope on the pricing page.

Plan	Monthly price	AI messages	Agents	Channels
Live SupportFor human-led live chat.Available Human-led live chat No message limit Email support	$30	Live support only	1	1 · Webchat
StarterBring AI support to your website.Available Webchat Email support	$89	500	1	1 · Webchat
StandardBring Webchat and WhatsApp together.Available Webchat & WhatsApp Email & phone support	$159	1,000	2	2
ProMore channels, more automation.Available Multi-language AI conversation analysis WhatsApp Marketing included Priority support	$369	3,000	5	4
EliteBroader coverage for growing operations.Available Multi-language & AI analysis WhatsApp Marketing included Dedicated account manager Advanced reporting & API	$1,000	10,000	10	10

Subscription prices include VAT. Live Support has no AI messages or setup fee. Other plans have a one-time setup fee of $300 plus VAT. Extra usage, custom development and WhatsApp sends are charged separately. Meta fees are not included.

See all prices and inclusions

Support the shopping journey with an ecommerce chatbot

An ecommerce chatbot answers customer questions in online stores and handles tasks from order tracking to product recommendations. Palmate takes on repetitive questions that support teams answer manually, giving agents time for complex cases that need their attention.

At a glance

Answer product and sizing questions using your store catalog.
Connect order tracking to current order data.
Manage returns and exchanges according to your store policies.
Offer product recommendations relevant to the cart.
Reach customers on WhatsApp, Instagram and web chat.
Hand complex cases to your team with conversation history.

How does an ecommerce chatbot work?

The chatbot is configured with your product information, FAQs and service policies. It brings relevant information into the conversation and performs actions such as order lookups through the permissions defined in connected systems.

Connections to ecommerce platforms such as Shopify, iKAS and T-Soft let the chatbot work with store data. Available data and actions are defined during integration.

Order tracking, returns and exchanges

When a customer asks “Where is my order?”, the chatbot can share order and shipping information from the connected store system. For returns or exchanges, it explains your policies and starts the configured process.

Requests requiring an exception are handed to an agent. Your team continues with the previous messages and request context in view.

Product recommendations and cart reminders

Palmate offers options based on the customer’s stated needs, product attributes and available stock data. Complementary product suggestions become part of a conversation that supports the purchase decision.

Cart reminder workflows can be configured according to customer permissions and the channel’s rules. Answering campaign, delivery and returns questions in the same conversation helps reduce uncertainty.

Multilingual support and campaign periods

Questions in languages such as Turkish, English and Arabic can draw on the same knowledge sources. Automating common questions during campaigns gives the support team time for customers who need individual attention.

Setup covers your catalog, channels, handoff rules and sample customer scenarios. A demo shows how these workflows would fit your own store.

Explore related solutions

Ecommerce chatbot integrations

Shopify integration

iKAS integration

T-Soft integration

Frequently asked questions

Don’t keep your next customer waiting.

See how Palmate answers customer questions, helps with sales and takes on tasks for your team in a live demo.

Keep shopping moving.Reduce the support load.