E-commerce

AI that sells, supports and scales your e-commerce

Automate 80% of customer inquiries, recover lost sales, and deliver 24/7 personalized support — seamlessly integrated with Shopify and beyond.

E-commerce sales and support illustration
1907 Fenerbahçe Derneği
A Roasting Lab
Ankara Ticaret Odası
Bağcılar
Beşiktaş
Chakra
Fresh Scarfs
Gençaystar
Kreft
Lescon
Loris
Mad
Manuka
Mesam
Minted
Mudo
My Cool Man
Navlungo
Nethouse
Nu
Ohara
Peg Perego
Silva
Swandor Hotels & Resorts
Tarık Ediz
Tatilsepeti
Turkish Airlines
Turkish Technic
Turkish Cargo
Golden Beach Hotel
Golden Sun Hotel
Ladonia Hotels Del Mare
Martı Prime Beach Hotel
Meri Hotel
1907 Fenerbahçe Derneği
A Roasting Lab
Ankara Ticaret Odası
Bağcılar
Beşiktaş
Chakra
Fresh Scarfs
Gençaystar
Kreft
Lescon
Loris
Mad
Manuka
Mesam
Minted
Mudo
My Cool Man
Navlungo
Nethouse
Nu
Ohara
Peg Perego
Silva
Swandor Hotels & Resorts
Tarık Ediz
Tatilsepeti
Turkish Airlines
Turkish Technic
Turkish Cargo
Golden Beach Hotel
Golden Sun Hotel
Ladonia Hotels Del Mare
Martı Prime Beach Hotel
Meri Hotel
1907 Fenerbahçe Derneği
A Roasting Lab
Ankara Ticaret Odası
Bağcılar
Beşiktaş
Chakra
Fresh Scarfs
Gençaystar
Kreft
Lescon
Loris
Mad
Manuka
Mesam
Minted
Mudo
My Cool Man
Navlungo
Nethouse
Nu
Ohara
Peg Perego
Silva
Swandor Hotels & Resorts
Tarık Ediz
Tatilsepeti
Turkish Airlines
Turkish Technic
Turkish Cargo
Golden Beach Hotel
Golden Sun Hotel
Ladonia Hotels Del Mare
Martı Prime Beach Hotel
Meri Hotel
1907 Fenerbahçe Derneği
A Roasting Lab
Ankara Ticaret Odası
Bağcılar
Beşiktaş
Chakra
Fresh Scarfs
Gençaystar
Kreft
Lescon
Loris
Mad
Manuka
Mesam
Minted
Mudo
My Cool Man
Navlungo
Nethouse
Nu
Ohara
Peg Perego
Silva
Swandor Hotels & Resorts
Tarık Ediz
Tatilsepeti
Turkish Airlines
Turkish Technic
Turkish Cargo
Golden Beach Hotel
Golden Sun Hotel
Ladonia Hotels Del Mare
Martı Prime Beach Hotel
Meri Hotel

Key features for e-commerce success

Powerful AI tools designed to boost sales, reduce support load, and delight your customers.

Automated Order Tracking

Keep customers informed with real-time order updates, reducing “Where’s my order?” inquiries and support tickets.

Product Recommendations

Increase average order value with AI-driven upsells and cross-sells, tailored to each customer’s shopping behavior.

Instant Inventory Updates

Answer product availability questions instantly with real-time stock visibility, preventing lost sales from uncertainty.

Returns & Exchanges Automation

Simplify the returns process with self-service automation, saving time for your team and making the experience frictionless for customers.

The critical link between response time and revenue

response within seconds

In today's competitive market, speed is everything. The probability of converting a lead dramatically decreases with every minute you wait. A lead's potential is at its peak within the first 5 minutes. After just one hour, that potential is cut in half. By the next day, the opportunity is virtually gone. Don't let delays cost you customers.

Response time and revenue chart

E-commerce brands receive thousands of repetitive order status questions. Palmate automates these with real-time order tracking — freeing agents to focus on complex cases.

Instead of losing customers at checkout, Palmate sends personalized reminders or incentives across WhatsApp, Instagram, or email to bring shoppers back and complete their purchase.

Boost average order value by offering smart, tailored product suggestions based on browsing and purchase history — just like a top salesperson, but 24/7.

Customers initiate returns or exchanges through the chatbot without waiting for a human agent. Palmate integrates directly with your system, making the process frictionless and efficient.

Holiday sales or big campaigns usually mean overloaded support teams. Palmate instantly scales, handling 80%+ of incoming queries so you don't need to hire seasonal staff.

From Turkish and Arabic to English, Palmate communicates in your customers' language across their favorite platforms — Shopify, WhatsApp, Instagram, or web chat — ensuring a seamless experience.

Reduce "Where's my order?" tickets

Palmate blog

The latest articles, trends, and tips on artificial intelligence, automation, and customer experience. Discover proven strategies here to help you grow your business and build stronger connections with your customers.

AI Assistants for Marketplaces!
Marketplace5 min read

AI Assistants for Marketplaces!

Created On September 15, 2025

Hello! We're back with our new newsletter where we'll integrate artificial intelligence more into our business processes! In today's competitive environment, responding instantly to your customers' questions, being accessible after orders and at all hours is the key to e-commerce success. This is exactly where next-generation chatbot solutions come into play! Old Generation Chatbots: Unable to generate responses outside predetermined rules, lacking integration.

Read More
Support Your Marketing Spend with Chatbots!
Customer Service4 min read

Support Your Marketing Spend with Chatbots!

Created On September 7, 2025

Today, customer acquisition costs are rising day by day. Despite all the developments in digital marketing, which is the focus of all e-commerce companies regardless of scale, Meta's global e-commerce ROAS value is ...

Read More
The AI Touch on Customer Experience: Palmate
Customer Service6 min read

The AI Touch on Customer Experience: Palmate

Created On September 5, 2025

As Palmate, the technologies we've been developing for years by keeping our finger on the pulse of the e-commerce world are now much more powerful. Are you ready to meet our brand new features that will put you ...

Read More

E-commerce Support FAQs

Marketplace integrations and multi-store operations explained.

How does it integrate with Hepsiburada and Trendyol?
Our platform provides seamless integration with Hepsiburada and Trendyol using official APIs.
If I have multiple stores simultaneously, can it manage all of them?
Yes, the system can handle multiple stores at once and centralize operations.
Will I respond to questions from different marketplaces from a single location?
Yes, you can manage and respond to all marketplace inquiries from a single dashboard.
Can I customize Palmate?
Yes. A low-code builder lets you create custom workflows and integrations.
AI that sells, supports and scales your e-commerce | Palmate AI