What is Hepsiburada integration?
Hepsiburada integration is an AI layer that connects incoming product questions with catalog knowledge. It connects to your seller account, reads the catalog and analyzes previous Q&A interactions.
Replies use information from product listings and approved examples. The aim is to handle recurring product questions consistently and reduce manual follow-up for the seller team.
How does Hepsiburada integration work?
First, you connect your Hepsiburada seller account. The AI reads your product catalog and previous Q&A, using answer patterns and your brand’s communication style to prepare replies.
Incoming questions are handled according to confidence and approval rules. Your feedback and product updates inform improvements to future answers.
Product knowledge, brand voice and human approval
The system answers questions about product attributes, functions and usage details. Replies are generated from your product listing information and previous answers.
Brand voice matching reflects your tone and formality in replies. Low-confidence answers are flagged for human approval, so the team can step in for uncertain information or cases needing individual assessment.
Which stores is it suitable for?
It supports Q&A management in categories with frequent product questions, such as electronics, fashion and home goods. Catalog size and message volume are reviewed together during setup.
Request a demo to review your store’s question types, catalog data and approval workflow. The setup plan is based on account access and the required scope.
