Which ecommerce platforms can connect?
Ecommerce teams automate order and stock questions through Shopify, iKAS or T-Soft. Product and customer information is brought into the conversation through the access provided by the store connection.
Required connections for WooCommerce, Magento, Ticimax, Ideasoft and Proj-e can be reviewed with the Palmate team. The integration pages explain use cases for existing store connections.
Order, stock and returns workflows
Product knowledge supports pre-purchase questions, while order records inform post-sale conversations. This lets teams follow returns, stock and order workflows in one place through Palmate.
Lookup and action permissions are defined separately. Starting a return or updating a record is configured around the store API’s capabilities and the business’s approval rules.
Marketplaces and messaging channels together
Hepsiburada product questions can be answered using catalog knowledge. Store inquiries arriving through WhatsApp, Instagram and website chat can also be followed in the shared inbox.
This helps seller and support teams manage Q&A alongside post-sale support. The bot handles recurring questions, while complex requests are routed to the relevant agent.
How is an ecommerce chatbot integration set up?
First, the store account and data access are connected. Product knowledge, FAQs and service policies are prepared, then order and agent handoff scenarios are checked.
Setup scope depends on the store platform, channels and actions to be automated. A demo helps assess workflows that fit your current operation.
