Connect your AI Agent with your customer service tech stack.

Integrations FAQs

How Palmate connects to your tools and channels.

1. What integrations are available?

   Shopify, HubSpot, Zendesk, calendar tools, and custom APIs.
2. Does Palmate work across multiple channels?

   Yes. It unifies WhatsApp, Instagram, Facebook, Telegram, website chat, and in-app chat.
3. How does Palmate improve efficiency?

   By automating tasks, smart routing, and reducing agent workload.
4. Is Palmate scalable?

   Yes. It supports 500k+ monthly conversations with 99.99% uptime.
5. Can it integrate with CRM or ERP?

   Yes. Pre-built connectors and APIs are available.
6. Which e-commerce platforms does Palmate have ready-made integrations with?

   Ready-made integrations are available with popular e-commerce platforms such as Shopify, Ikas, Ticimax, Ideasoft, Tsoft, Proj-e, WooCommerce, and Magento. This allows order status, stock, and customer data to be used instantly through Palmate.
7. Does it also work on marketplaces like Trendyol and Hepsiburada?

   Yes. Palmate can automatically respond to customer product questions on Trendyol and Hepsiburada marketplaces. Sellers can manage the marketplace Q&A flow through Palmate and provide fast, consistent responses via the bot.
8. Is ERP integration possible?

   Yes. Integrations with enterprise ERP systems such as SAP, Oracle, IFS, and Nebim have been successfully implemented. Thanks to these integrations, stock, order, return, and customer data can be queried instantly through Palmate.
9. Can I connect my own software to Palmate?

   Yes. Any cloud-based system can be directly connected to the Palmate platform through APIs.
10. Can Palmate work with existing CRM systems?

    Thanks to its API-based architecture, integration with cloud-based CRM and similar systems can be achieved.