Keep Instagram interest moving forward.
Answer product questions with approved information. Connect each message to the relevant customer and workflow, then hand it to sales or support with context.
What can you do with this connection?
Keep product and store answers consistent.
Collect the required customer details in the conversation.
Route conversations needing human help to the right team.
One request. An end-to-end workflow.
Source of information
Instagram DM + connected product source
What Palmate does
Identifies the product and, when the connection and permissions allow, checks current variant information.
Customer outcome
Shares verified product information. If details are missing, the sales team takes over.
What we define together during setup
Professional account access, messaging permissions, product information sources and team handover rules.
We define the account, data sources and action permissions. We test missing information, customer matching and agent handover scenarios.
From the first connection to a working flow.
Choose the task
Start with a frequent customer request. Identify the information needed and the system that owns it.
Define access
Define account connections, data access and allowed actions. Set up customer verification and team handover.
Test together
Test correct answers, missing information and connection failures. Validate the workflow with real requests before launch.
Turn Instagram DMs & Comments Into Sales Conversations
Capture every customer interaction on Instagram—automatically
Your customers are sliding into your DMs, commenting on posts, and mentioning your brand. Are you responding fast enough? With Palmate's Instagram Integration, never miss a message or comment again.
Why Instagram Integration Matters
Comments Are the New Customer Inquiries
When someone comments "How much?" or "Is this available?" on your post, that's a hot lead. Our AI captures these comments instantly and responds—before your competitors do.
DM Automation That Converts
Auto-respond to story replies and DM inquiries, share product details instantly, guide customers from discovery to purchase, and handle FAQs without breaking a sweat.
One Inbox for Everything Instagram
Posts comments, Story mentions, DMs, reel comments—all captured and managed in one intelligent inbox.
Key Features
- ✅ Comment-to-DM Automation - Automatically move comment conversations to DMs for privacy and better engagement
- ✅ Story Reply Management - Capture and respond to all story replies, polls, and reactions
- ✅ Visual Product Catalog - Share product images and details directly in chat
- ✅ Hashtag & Mention Tracking - Get notified when your brand is mentioned or tagged
- ✅ AI-Powered Sentiment Analysis - Prioritize urgent or negative comments for immediate human attention
- ✅ Instagram Shopping Integration - Seamlessly connect product tags to automated responses
Perfect For
- Fashion & Beauty Brands - Handle "where to buy" comments and styling questions
- Hotels & Travel Agencies - Respond to booking inquiries, share room photos, answer destination questions
- Food & Beverage - Respond to menu inquiries and location requests
- Fitness & Wellness - Share program details and booking information
- Influencer-Driven Brands - Manage high volumes of comments during campaigns
How It Works
- Connect - Link your Instagram Business Account securely
- Configure - Set up automated responses based on products, services and FAQs
- Engage - AI responds instantly while flagging important conversations
- Convert - Track which interactions lead to sales and optimize
See the power of Palmate in customer service.
Fill out one short form to share your needs. Our team will build a custom solution for you in minutes.