Manage Instagram comments, ad comments, messages and mentions.
Turn Instagram DMs & Comments Into Sales Conversations
Capture every customer interaction on Instagram—automatically
Your customers are sliding into your DMs, commenting on posts, and mentioning your brand. Are you responding fast enough? With Palmate's Instagram Integration, never miss a message or comment again.
Why Instagram Integration Matters
Comments Are the New Customer Inquiries
When someone comments "How much?" or "Is this available?" on your post, that's a hot lead. Our AI captures these comments instantly and responds—before your competitors do.
DM Automation That Converts
Auto-respond to story replies and DM inquiries, share product details instantly, guide customers from discovery to purchase, and handle FAQs without breaking a sweat.
One Inbox for Everything Instagram
Posts comments, Story mentions, DMs, reel comments—all captured and managed in one intelligent inbox.
Key Features
- ✅ Comment-to-DM Automation - Automatically move comment conversations to DMs for privacy and better engagement
- ✅ Story Reply Management - Capture and respond to all story replies, polls, and reactions
- ✅ Visual Product Catalog - Share product images and details directly in chat
- ✅ Hashtag & Mention Tracking - Get notified when your brand is mentioned or tagged
- ✅ AI-Powered Sentiment Analysis - Prioritize urgent or negative comments for immediate human attention
- ✅ Instagram Shopping Integration - Seamlessly connect product tags to automated responses
Perfect For
- Fashion & Beauty Brands - Handle "where to buy" comments and styling questions
- Hotels & Travel Agencies - Respond to booking inquiries, share room photos, answer destination questions
- Food & Beverage - Respond to menu inquiries and location requests
- Fitness & Wellness - Share program details and booking information
- Influencer-Driven Brands - Manage high volumes of comments during campaigns
How It Works
- Connect - Link your Instagram Business Account securely
- Configure - Set up automated responses based on products, services and FAQs
- Engage - AI responds instantly while flagging important conversations
- Convert - Track which interactions lead to sales and optimize
Discover the power of Palmate in customer service.
- Free demo - no hidden costs
- Your data is secure and protected
- Takes less than 2 minutes
- Available in multiple languages