Call Center Workload Reduction Assistant

Automate your customer service operations, increase efficiency, and reduce costs with Palmate AI. Let your customer service agents focus only on issues that truly require expertise.

Achieve Operational Excellence with a Customer Service AI Chatbot

Call centers face hundreds, even thousands, of repetitive questions every day. This situation not only demotivates customer service agents but also increases operational costs. Palmate takes this burden off your shoulders with its advanced artificial intelligence technology. Our customer service AI chatbot solution makes your call center more efficient by instantly answering frequently asked questions, intelligently classifying requests, and routing only complex cases to human agents.

How Does Palmate AI Work?

Palmate is built on three core principles: Instant Responses, Smart Classification, and Seamless Routing. This approach enhances customer satisfaction while allowing your team to focus on strategic tasks.

24/7 Uninterrupted Support with Automation

Your customers no longer have to wait for business hours. The Palmate AI chatbot answers questions, checks order statuses, or initiates return processes around the clock. This automation eliminates customer wait times and significantly increases the first contact resolution (FCR) rate.

Why Are We Different from Our Competitors?

Many chatbot solutions on the market operate on simple keyword matching and cannot manage complex dialogues. Palmate, however, uses advanced natural language processing (NLP) capabilities to deeply understand user intent and establish human-like communication.

Superior Integration Capability

Palmate seamlessly integrates with your existing CRM, ERP, and support software (such as Zendesk, Salesforce, SAP, etc.). This allows you to manage customer data from a single hub and offer a personalized experience. Unlike competitors, you won't need complex and costly integration processes.

Intelligent Request Classification and Routing

Palmate automatically categorizes incoming requests into categories like 'billing issue,' 'technical support,' or 'product information,' and routes them to the correct department or agent specializing in that topic. This shortens resolution times and eliminates inefficiencies caused by misrouting.

Cost Advantage and High ROI

Investing in automation instead of hiring more agents can reduce your long-term operational costs by up to 40%. With its flexible pricing model and quick setup, Palmate ensures you get a return on your investment (ROI) in a short time.

Frequently Asked Questions

Find the most frequently asked questions and answers about Call Center Workload Reduction Assistant here.

How can an AI chatbot reduce the call center workload?
Palmate AI starts by automatically and instantly resolving repetitive questions. It intelligently classifies incoming customer requests by topic (e.g., technical, billing, returns). It only transfers complex or sensitive issues that AI cannot resolve to the correct agent in the relevant department, along with the full conversation history. This lightens your agents' workload and increases efficiency.
Is it difficult to integrate the Palmate AI chatbot with our existing systems?
No. Palmate has a flexible architecture that easily integrates with popular CRM and customer support platforms (like Zendesk, Salesforce, Intercom, etc.). Thanks to our API support, we can also provide fast integration with your custom software.
What is Palmate's pricing model?
Our pricing offers flexible packages that scale according to your monthly conversation volume and the additional features you need. We work with you to provide the best solution for your business size and goals. You can contact us for detailed information.
Does the chatbot only support Turkish?
Palmate demonstrates superior performance in many languages, including English, German, and French, in addition to Turkish. We offer multilingual support for businesses serving global customers, taking the customer experience to the next level.
How is the security of customer data ensured?
The security of customer data is our top priority. All data is protected with industry-standard encryption methods, and our servers are fully compliant with data protection regulations such as GDPR and KVKK.