Tracking Assistant for Logistics

Automate your customer support operations, and make your shipment and delivery tracking processes intelligent 24/7.

Revolutionize Your Logistics Processes: Palmate AI Chatbot

In the cargo and logistics industry, the key to customer satisfaction is a fast and accurate flow of information. However, constantly repeated questions like 'Where is my package?' and 'When will it be delivered?' consume your call center's time and resources. Palmate's logistics AI chatbot solution fully automates this process, increasing your operational efficiency and reducing your costs.

24/7 Uninterrupted and Instant Support

Your customers can instantly learn their shipment status, delivery dates, or tracking numbers, even outside of business hours. Palmate AI works 24/7 through your website or mobile app, leaving no question unanswered and elevating the customer experience to the highest level.

Lighten the Call Center Load

Delegate repetitive tracking and delivery questions to artificial intelligence, allowing your support team to focus on more complex and valuable issues. Palmate AI reduces call center traffic by up to 70%, maximizing staff productivity.

What Are Palmate AI's Advantages Over Competitors?

Unlike general-purpose chatbots on the market, Palmate is designed specifically for the needs of the cargo and logistics industry.

Industry-Specific Language Understanding

Palmate AI understands logistics terms like 'shipment,' 'bill of lading,' 'hub,' and 'delivery branch.' This allows it to answer customer questions with over 95% accuracy, eliminating misunderstandings and incorrect routing.

Fast and Easy Integration

It seamlessly integrates with your existing cargo tracking systems, CRM, or ERP software. Without the need for complex coding processes, you can go live within days and start seeing benefits immediately.

Smart Request Management and Routing

In exceptional cases that our logistics AI chatbot cannot resolve, it intelligently routes the request, along with the conversation history, to the right agent in the correct department. This provides a seamless experience for both the customer and the employee.

How Does the Palmate Logistics AI Chatbot Work?

Palmate's smart assistant simplifies the customer support process. The customer asks their question by entering a tracking number or order information. The artificial intelligence understands the content of the question (tracking, delivery, return, etc.), integrates with your systems to pull real-time data, and delivers the correct answer to the user within seconds. This simple yet effective process helps you achieve operational excellence.

Frequently Asked Questions

Find the most frequently asked questions and answers about Tracking Assistant for Logistics here.

How do cargo/logistics companies manage tracking questions with AI?
Palmate AI integrates with cargo tracking systems to automatically answer frequently asked questions about the shipping process, such as 'where is my package?' and 'what is the delivery status?', 24/7. This reduces the call center load and increases operational efficiency by intelligently routing unresolved special cases, along with the conversation history, to the correct department.
Can Palmate AI integrate with our existing cargo tracking system?
Yes, thanks to its flexible API structure, Palmate AI can easily integrate with all existing cargo tracking systems, CRM, and ERP software. This integration allows us to provide your customers with instant and accurate information.
How soon can we start using the logistics AI chatbot?
The setup and integration process is very fast. Thanks to our industry-specific ready-made templates and expert team, we can complete the integration with your systems and get the chatbot live for you to start using within days.
What happens in cases the AI chatbot cannot resolve?
When Palmate cannot answer a question or the issue requires human intervention, it seamlessly transfers the conversation, with its full history, to a live agent in the relevant department you've designated. The customer does not have to explain their problem again.
What is the cost of Palmate AI and what is the return on investment?
The cost is determined by customized packages based on the size of your operation and your monthly query volume. The return on investment (ROI) is typically seen within the first few months, thanks to reduced call center operational costs, increased staff productivity, and higher customer satisfaction.