Digital Transformation in Public Services: Palmate AI Chatbot
Public institutions handle thousands of citizen questions, requests, and applications daily. This intense communication traffic creates a heavy workload for personnel and can lengthen citizen wait times. Palmate AI enables you to overcome these challenges by providing an AI-based chatbot solution specially developed for Turkey's public structure and legislation. Maximize your institution's efficiency and citizen satisfaction by offering your citizens instant, accurate, and uninterrupted service.
Citizen-Focused and Uninterrupted Service Approach
Palmate AI answers citizen questions even outside of business hours, guides them through application processes, and provides information about required documents. This makes your services accessible 24/7, allowing citizens to get the information they need instantly.
Why Should Public Institutions Choose Palmate AI?
Unlike general-purpose chatbots, Palmate has an infrastructure that understands the dynamics of the public sector and e-Government processes. We stand out from our competitors with features designed to improve citizen services.
Specialized Training in Turkish Legislation and e-Government Processes
Palmate AI is trained on the regulations, application procedures, and service standards of public institutions. This ensures it provides citizens with not only accurate but also up-to-date and official information. Its potential for integration with the e-Government Gateway allows you to manage your services from a single platform.
High Security and Data Privacy
We are aware of the sensitivity of public data. Palmate operates in full compliance with the PDPL (Personal Data Protection Law) and securely hosts all data on servers within Turkey. The privacy of citizen information is our top priority.
Reduces Staff Workload, Increases Efficiency
Having your AI assistant answer frequently repeated questions (required documents, application status, appointment details, etc.) allows your staff to focus on more complex and value-added tasks. This directly increases internal efficiency and improves service quality.
Services You Can Offer with Palmate AI
Our AI assistant is designed to meet the most fundamental needs of public institutions.
Application and Process Consultancy
It explains step-by-step to citizens what documents are required for applications such as marriage, passports, and ID cards, how the processes work, and where they need to apply.
Appointment Management
By integrating with your existing appointment systems, it helps citizens book, change, or cancel appointments, thereby reducing phone traffic.
Instant Information and Guidance
It provides instant information about your institution's services, working hours, contact details, and current announcements. It directs citizens to the correct departments or e-Government services.