24/7 Customer Support with AI

Maximize operational efficiency with Palmate AI while increasing customer satisfaction. Instantly automate frequently asked questions and ticket routing.

A New Era in Customer Support: Palmate AI Automation

Increasing customer demands can place a significant burden on your support teams. Every delayed answer means a potential lost customer. Palmate solves this problem at its root with customer support automation ai technology. It uses your company's existing knowledge base to provide your customers with instant, accurate, and consistent answers 24/7, allowing your support team to focus solely on complex and strategic issues.

How We Transform Your Customer Support Processes with Palmate

Palmate AI is much more than a simple chatbot. It acts like your company's brain, learning from your Frequently Asked Questions (FAQ), product documentation, and help center content. This enables it to understand customer inquiries and provide the most accurate answer in seconds.

  • Instant FAQ Answers: Prevent your support team from wasting time by instantly answering repetitive questions.
  • Smart Ticket Routing: Requests that cannot be resolved by AI or require special expertise are analyzed by content and automatically routed to the correct department or person.
  • Uninterrupted Service: Your customers build trust in your brand by getting instant answers to their questions, even outside of business hours.

Palmate AI Advantages Over Competitors

Unlike other solutions on the market, Palmate offers superior features focused on your business's specific needs.

Custom Learning Model for Your Company

Instead of generic datasets, our AI model is trained exclusively on the brand-specific information you provide, ensuring it always communicates with your customers in your brand's voice and with accurate information. This completely eliminates misinformation and incorrect guidance.

Easy Integration and Quick Setup

Palmate AI seamlessly integrates with your existing CRM and support software (Zendesk, Intercom, Freshdesk, etc.). You can implement customer support automation in just a few steps, without complex coding or lengthy setup processes.

Cost-Effective and Scalable Solution

Instantly increase your support capacity without the cost and time burden of hiring new staff. As your business grows, Palmate scales to easily handle the increasing volume of inquiries, reducing your operational costs.

Benefits of Customer Support Automation for Your Business

AI-powered automation not only reduces costs but also significantly improves the customer experience and overall efficiency.

  • Increased Customer Satisfaction: Eliminate wait times and strengthen customer loyalty by providing instant solutions 24/7.
  • More Efficient Support Team: Instead of dealing with repetitive and simple questions, your team takes on a more strategic role by focusing on high-value, complex problems.
  • Valuable Customer Insights: Palmate analyzes the most frequently asked questions and the issues your customers face, providing you with valuable data to improve your products and services.

Frequently Asked Questions

Find the most frequently asked questions and answers about 24/7 Customer Support with AI here.

How are customer support processes automated with artificial intelligence?
Palmate AI analyzes your company's existing content, such as its Frequently Asked Questions (FAQ) and internal knowledge base, to generate instant and accurate answers to customer inquiries. It intelligently analyzes more complex requests or those requiring special expertise and automatically routes them to the relevant department or support specialist. This way, simple questions are resolved instantly, and complex issues quickly reach the right person.
Can we integrate Palmate AI with our existing systems?
Yes, Palmate AI has a flexible architecture and can be easily integrated with popular CRM, helpdesk, and communication platforms (Zendesk, Intercom, Slack, etc.). Thanks to our API support, we also provide seamless integration with your custom software.
How long does the setup process take, and does it require technical knowledge?
The setup process is very fast and simple. We can usually complete the basic setup within a few hours. The Palmate team guides you through the entire integration and setup process, so you don't need to have in-depth technical knowledge.
Is there a risk of the AI giving incorrect answers?
Palmate AI learns only from the approved information sources you provide (your website, documents, FAQ page). This minimizes the risk of providing incorrect or irrelevant information. Additionally, it is programmed to instantly escalate a request to a human agent in cases where the AI cannot answer or is uncertain.
What is the cost of Palmate AI, and how does the pricing work?
Our pricing is offered in flexible packages based on the size of your business and your monthly request volume. You can contact us for detailed information about our solutions, which provide significant savings compared to the cost of traditional support teams, and to receive a custom quote.