Ticket and Check-in Support Assistant

Reduce your operational costs while increasing passenger satisfaction. Discover Palmate's AI chatbot solution, tailor-made for the airline industry.

Future-Proof Your Airline Operations with Smart Automation

Airlines face thousands of repetitive questions every day: How do I change my ticket? What is my baggage allowance? When does online check-in open? These questions consume your customer service team's time, preventing them from focusing on more complex and urgent issues. Palmate AI fully automates this process, providing instant answers to your passengers and maximizing your operational efficiency.

Revolutionize Customer Experience with an Airline Ticket AI Chatbot

Palmate's advanced AI-powered chatbot is specifically designed for the dynamics of the airline industry. It not only answers frequently asked questions but can also perform tasks like PNR lookups, ticket cancellations/changes, and ancillary service sales (seat selection, extra baggage) without human intervention. This ensures your passengers receive seamless, personalized support 24/7.

Why Choose Palmate AI for Your Support Operations?

Unlike generic chatbots, Palmate has an infrastructure that understands the complexity of airline and ticketing processes. This sets us apart from our competitors and allows us to offer you measurable advantages.

24/7 Seamless and Instant Support

Even when your customer service team is asleep, Palmate AI instantly answers questions about tickets, check-in, and baggage from your passengers around the world. This uninterrupted service, available regardless of time zones, boosts brand loyalty and passenger satisfaction.

Significant Reduction in Operational Costs

Reduce call center volume by up to 40% by automating repetitive support requests. Palmate allows your staff to focus on more strategic, value-added tasks, significantly lowering your operational expenses.

Industry-Specific Expertise and Easy Integration

Palmate AI is deeply trained in airline terminology and processes. It seamlessly integrates with your existing reservation systems (GDS, NDC), CRM, and website, and can go live within weeks. Unlike competitors' months-long setup processes, you get fast results with Palmate.

Key Capabilities of the Palmate Airline Ticket AI Chatbot

Our platform is designed to create value at every stage of the passenger journey.

Automated Ticket and Reservation Management

Passengers can easily change or cancel their tickets, or instantly look up flight details through the chatbot.

Smart Check-in and Baggage Assistance

It proactively informs passengers about check-in processes, baggage allowances, and prohibited items, reducing congestion at the airport.

Seamless Handoff to Live Agents

For complex or special cases that the chatbot cannot resolve, it instantly transfers the request, along with the conversation history, to the correct live support agent, so the passenger doesn't have to repeat themselves.

Frequently Asked Questions

Find the most frequently asked questions and answers about Ticket and Check-in Support Assistant here.

How can airlines reduce customer inquiries with AI?
Palmate AI instantly answers frequently asked process questions about ticketing, check-in, and baggage. By automatically managing repetitive requests, it lightens the load on your customer service team and routes only complex or special cases requiring human intervention to the right channel. This increases operational efficiency and maximizes customer satisfaction.
Can the Palmate AI chatbot integrate with our existing ticketing and reservation systems?
Yes, thanks to its flexible APIs, Palmate AI seamlessly integrates with your existing CRM, reservation engines (GDS, NDC), and other airline operational systems. This allows you to offer services like PNR lookups, ticket changes, and ancillary sales directly through the chatbot.
What languages does the airline ticket AI chatbot support?
Palmate offers multilingual support, enabling you to serve your global passenger base in their native languages. Our platform supports many widely spoken languages, including Turkish and English, and new languages can be easily added.
How long does the chatbot setup and deployment process take?
While the setup process varies depending on the complexity of your existing infrastructure and customization requests, our standard integrations can be completed within weeks. Our expert team guides you through every stage of the process to ensure a fast and smooth transition.
What is the main difference between Palmate and generic chatbots?
Unlike generic chatbots, Palmate AI is specifically designed for the airline and ticketing industry. It understands and is trained on industry-specific terminology (ticket rules, baggage allowances, check-in procedures). This allows it to provide more accurate, faster, and contextually relevant answers, delivering a superior customer experience.