Put Your Brand Reputation on Autopilot
Collecting post-purchase customer feedback is a critical process that directly impacts your brand reputation and sales. However, manually requesting reviews is both time-consuming and inefficient. Fully automate this process with the intelligent chatbot solution developed by Palmate AI. Effortlessly gather reviews and ratings from your customers at the right time and through the right channel (WhatsApp, Web) to increase your visibility on platforms like Google Reviews and Trustpilot.
How Does the Palmate AI Review Collection Assistant Work?
Palmate integrates seamlessly with your e-commerce or service management systems. Once an order or service is completed, our chatbot automatically activates and manages the process for you.
1. Automatic Triggering and Initial Contact
When the order status is updated to 'Delivered,' the Palmate chatbot sends a satisfaction message to your customer through your chosen channel (preferably WhatsApp, with its high open rates). For example: "Hi [Customer Name], we see that your order from [Company Name] has been delivered. Are you satisfied with your experience?"
2. Smart Feedback Filtering
The process intelligently adapts based on the customer's response. If the customer indicates a positive experience, the chatbot guides them to the next step. If they provide negative feedback, the system follows a different path to resolve the issue before it becomes a crisis.
3. Directing Positive Reviews to Platforms
Satisfied customers are sent a message like, "That's great to hear! Would you like to share your experience with others? It would mean a lot to us," along with a direct link to your Google Reviews or Trustpilot page. This method is the most effective way to organically increase your positive rating rate.
4. Managing Negative Feedback
If a customer expresses dissatisfaction, the chatbot takes an approach like, "We're sorry to hear you had a negative experience. I'm forwarding this to our team to resolve it immediately. Could you tell us what the issue was?" This information is assigned as a task directly to your customer service team before it's written on a public review platform. This gives you the opportunity to resolve the problem and win the customer back.
Our Difference: Why Palmate AI?
Many solutions on the market simply send customers a standard email. Palmate AI stands out by offering a personalized and interactive chatbot customer review rating collection experience.
High Engagement Rate
By communicating via WhatsApp, which has open rates of up to 90% compared to email, you receive feedback from far more customers. This translates to a direct increase in the number of reviews collected.
Negative Review Shield
Traditional methods risk sending unhappy customers directly to review pages. Palmate's smart filtering system protects your brand reputation by allowing you to detect and resolve negative experiences before they are posted on public platforms.
Effortless and Fully Automated
Set it up once and forget about it. Palmate manages the entire post-purchase review collection process for you, leaving no manual workload for your team. You can monitor your performance in real-time through the reporting dashboards.