AI Support Alternative to Help Scout

Automate your customer support with artificial intelligence, increase efficiency, and reduce costs. Palmate is a modern and smart alternative to Help Scout.

A New Era in Customer Support: Why Choose Palmate AI as a Help Scout Alternative?

Customer support operations are critical to business success. However, increasing demand, repetitive questions, and the expectation of 24/7 service are challenging traditional support models. While platforms like Help Scout offer great tools, their operations still fundamentally rely on human power. This is where Palmate AI steps in, offering a powerful alternative to Help Scout with its AI-powered automation.

End Repetitive Questions: Lighten Your Support Team's Workload

Does your support team spend most of its time answering the same questions over and over? Palmate learns the information on your website, help center, or documents to answer such questions instantly and automatically. This allows your team to focus only on complex and valuable issues that truly require their expertise.

24/7 Uninterrupted and Instant Support

Your customers no longer have to wait. Palmate AI increases satisfaction by providing instant responses to your customers, even outside of business hours or on holidays. Instead of waiting for an agent to reply in Help Scout, users find solutions to their problems in seconds. This is a significant advantage that directly improves the customer experience.

Palmate AI vs. Help Scout Comparison

Let's take a closer look at the key advantages that make Palmate stand out as a Help Scout alternative:

Cost-Effectiveness and Scalability

Help Scout typically operates on a per-agent licensing model. As your support team grows, your costs increase exponentially. Palmate AI, on the other hand, can manage thousands of conversations simultaneously with a single AI assistant. This significantly reduces your operational costs while allowing you to scale easily in the face of growing demand.

Smart Automation and Speed

Help Scout includes automation rules and canned responses, but these require manual setup and management. Palmate, using natural language processing (NLP) technology, understands customer intent and dynamically generates the most accurate answer from your existing knowledge base. This means faster and smarter automation.

Data-Driven Improvement

Palmate provides you with valuable insights by analyzing what topics your customers ask about most and identifying gaps in your knowledge base. You can use this data to continuously improve your FAQ pages and documents, proactively enhancing your support quality. This allows you to transition from a reactive to a proactive support model.

How Does Palmate AI Work?

Getting started with Palmate is extremely easy:

1. Connect Your Knowledge Sources: Upload your existing FAQ page, help center documents, or product catalogs to Palmate.

2. Train Your AI Assistant: The artificial intelligence learns all the information you provide within seconds and becomes ready to answer questions.

3. Integrate into Your Channel: Easily add Palmate to your website, mobile app, or other communication channels.

4. Enjoy the Automation: Watch as up to 80% of incoming support requests are resolved automatically, allowing your team to focus on strategic tasks.

Frequently Asked Questions

Find the most frequently asked questions and answers about AI Support Alternative to Help Scout here.

Can an AI support assistant be used instead of Help Scout?
Absolutely. Palmate AI significantly reduces your support team's workload by instantly and automatically answering frequently asked questions 24/7. For complex and special cases, it intelligently routes requests to the right team, eliminating the manual workload found in platforms like Help Scout and increasing efficiency.
Is it difficult to integrate Palmate AI with our existing systems?
No, integrating Palmate AI is quite simple. You can start using it within minutes by adding just a few lines of code to your website or application. Additionally, with our API support, it easily integrates with your existing CRM and other software.
Can artificial intelligence answer all of our customers' questions correctly?
Palmate generates highly accurate answers based on the knowledge sources you provide (FAQs, documents, etc.). For questions it doesn't know the answer to or finds too complex, it instantly escalates them to a live support agent, ensuring the highest level of customer satisfaction.
How does the cost of Palmate compare to Help Scout?
Palmate offers a usage-based pricing model instead of per-agent licensing. This is much more cost-effective, especially for businesses with a high volume of repetitive questions. As your support operations grow, your costs do not increase exponentially as they would with Help Scout.
What languages does Palmate AI support?
Palmate supports over 100 languages, including Turkish. This allows you to gain a competitive advantage in the international market by offering instant support to your global customers in their own language.