Automated Insurance Agreement Verification

Empower Your Hospital's Live Support with Palmate AI: Instantly Answer SGK and Private Insurance Inquiries, Increase Patient Satisfaction.

Instant Answers to Patient Questions: Automate Your Insurance Processes with Palmate AI

Hospital call centers and live support channels are often busy with hundreds of repetitive questions every day, such as 'Do you have an agreement with SGK?' or 'Is my private insurance valid here?'. This situation not only reduces operational efficiency but also increases patient waiting times. Palmate AI offers a smart hospital insurance agreement chatbot solution that fully automates this process. Your patients can learn their insurance details in seconds through your website or mobile application.

How Does Palmate AI Work?

Palmate AI works in full integration with your hospital's existing information systems (HIS). When patients enter their National ID number or policy information into the chatbot, the system instantly performs a query and clearly presents the following information:

  • SGK Agreement Status: Checks the validity of the patient's SGK agreement for specific departments.
  • Private Insurance Policy Coverage: Queries the policy details, limits, and coverage of contracted private insurance companies.
  • Co-payment and Payment Information: Instantly calculates the co-payment or difference fee the patient needs to pay for an examination, test, or operation.
  • Alternative Payment Options: Offers alternative payment methods or complementary health insurance proposals when the insurance is not valid.

Why Are We Different from Our Competitors?

Unlike standard chatbot solutions on the market, Palmate AI is specifically developed for the dynamics of the healthcare sector. While traditional live support systems depend on human operators, Palmate provides 24/7 uninterrupted and error-free service.

Our Advantages Over Traditional Live Support Systems

Traditional systems are limited by business hours and cause long waits for patients during peak times. Palmate AI, on the other hand, responds to thousands of queries instantly, allowing your staff to focus on more complex and valuable tasks. This reduces operational costs while maximizing patient satisfaction.

Our Superiority Over Other Chatbot Solutions

General-purpose chatbots struggle to understand healthcare and insurance terminology and lack deep integration capabilities. Palmate AI, however, connects directly to your hospital automation system to provide real-time, accurate information. It doesn't just say 'yes' or 'no'; it also provides financial details like co-payment amounts, managing the process from A to Z.

Benefits of Palmate AI for Your Hospital

By integrating Palmate AI, you are not just making a technology investment; you are also improving the patient experience, increasing operational efficiency, and taking a significant step in your digital transformation.

  • 24/7 Uninterrupted Service: Your patients can get information at any time of the day.
  • Cost Savings: Reduces call center traffic by up to 60%.
  • Zero Error Rate: The automated system eliminates the risk of providing incorrect information.
  • Increased Patient Satisfaction: Patients who receive fast and accurate information without waiting become more loyal to your institution.

Frequently Asked Questions

Find the most frequently asked questions and answers about Automated Insurance Agreement Verification here.

How is a hospital insurance check performed with a chatbot?
Palmate AI connects to your hospital information system using the patient's National ID number or policy information. It automatically checks details like SGK agreement status, private insurance policy numbers, and co-payment amounts within seconds. For non-contracted insurance, it simplifies the process by suggesting alternative payment options.
What types of insurance can Palmate AI check?
Palmate AI can query both Social Security Institution (SGK) agreements and all private and complementary health insurance policies your hospital has contracts with.
Does the system integrate with the hospital's existing software (HIS)?
Yes, thanks to its flexible API infrastructure, Palmate AI can seamlessly integrate with your existing Hospital Information System (HIS) and all other software. The integration process is fast and easy.
How is the security of patients' personal data ensured?
The security of patient data is our top priority. All data processing is conducted in compliance with KVKK and GDPR standards. Communication is protected with end-to-end encryption methods.
Does Palmate AI only perform insurance checks?
No. While insurance inquiry is one of Palmate AI's core capabilities, it can also automate many other tasks such as booking appointments, retrieving lab results, looking up doctor information, providing directions, and answering other frequently asked patient questions.