Analyze Chatbot Usage with Hotjar

Gain a deep understanding of user behavior, measure chatbot performance, and increase your conversions with Palmate AI's built-in Hotjar integration.

Palmate AI and Hotjar: The Perfect Duo for User Behavior Analysis

Hotjar, one of the most powerful tools for understanding what visitors do on your website, now works in full integration with the Palmate AI chatbot. Thanks to this powerful combination, you can visually analyze not only page clicks but also all interactions with the chatbot. With the Hotjar chatbot integration, clearly uncover how your users use the chatbot, what questions they ask, and where they struggle.

Discover Interaction Points with Heatmaps

Track clicks and mouse movements on the Palmate AI chatbot widget with Hotjar heatmaps. Continuously optimize the chatbot experience by analyzing with visual data which buttons visitors use most, which pre-set questions they select, or where they end the conversation. This analysis helps you identify the topics your users are most interested in.

Watch the User Experience Live with Session Recordings

Watch users' interactions with the chatbot from start to finish like a video. Observe every word a visitor types, the answers they receive, and their entire experience from the moment they open the chatbot, thanks to session recordings. This in-depth behavior analysis allows you to identify potential issues, increase user satisfaction, and remove obstacles in your conversion funnel.

How We Differ from Our Competitors: Seamless and In-Depth Analysis

Many chatbot solutions on the market do not offer integration with third-party analysis tools like Hotjar, or they require complex technical setups (e.g., Google Tag Manager). Palmate AI, however, offers a built-in, seamless Hotjar integration that you can activate with a single click, no coding required.

Analyze Not Just the Surface, But the Depth

Our integration doesn't just track when the chatbot is opened and closed; it also sends specific in-chat interactions to Hotjar as events. This allows you to create custom user segments like 'price inquirers' or 'support requesters' and analyze their other behaviors on your website separately. This level of behavior analysis is one of the key features that sets Palmate AI apart from its competitors.

Activate the Integration in 1 Minute

Go to the 'Integrations' tab in your Palmate AI control panel. Select Hotjar and paste your Hotjar Site ID into the corresponding field. That's it! The integration will be activated instantly, and valuable user data will start flowing into your Hotjar account.

Frequently Asked Questions

Find the most frequently asked questions and answers about Analyze Chatbot Usage with Hotjar here.

How are chatbot interactions tracked with Hotjar?
Thanks to the Palmate AI widget's built-in compatibility with Hotjar, you can visualize all behaviors of visitors who open the chatbot, send messages, or use specific buttons with Hotjar's heatmap and session recording features. This allows you to track the user's journey with the chatbot step-by-step for in-depth behavior analysis.
Is there an additional fee for Palmate AI's Hotjar integration?
No, the Hotjar integration is included in all Palmate AI plans and does not require any additional fees. You can start using this feature immediately with your existing Palmate AI and Hotjar subscriptions.
Will this integration affect my website's performance or speed?
No. Both the Palmate AI widget and the Hotjar tracking code are optimized to run asynchronously, ensuring they do not affect your website's speed and performance. You won't notice any slowdown in your user experience.
Which Hotjar features can I use with the Palmate AI chatbot?
Thanks to our integration, you can fully use Hotjar's Heatmaps and Session Recordings features for chatbot interactions. You can analyze visitors' clicks, mouse movements, and the entire chat process on the chatbot widget in detail.
What makes Palmate AI's Hotjar integration different from other chatbots?
Palmate AI provides a built-in Hotjar integration with a one-click setup that requires no coding. Unlike competitors, it allows you to track not just when the chatbot is opened and closed, but also specific in-chat events (e.g., clicking a specific button). This offers a much more detailed and actionable behavior analysis capability.