Make Your Company Knowledge Accessible 24/7 with AI

With Palmate AI, transform your FAQs, help center, and internal documents into an intelligent chatbot. Answer customer and team questions instantly, accurately, and with source citations.

Why is Company Knowledge Valuable and Why Should It Be Accessible?

One of a company's most valuable assets is the corporate knowledge accumulated over the years. However, this information is often scattered across different silos like FAQ pages, help center (helpdesk) articles, internal documents, and training materials. This makes it difficult for customers to find the answers they're looking for and reduces team members' efficiency. Palmate transforms this scattered pile of information into an intelligent 'knowledge base AI automation chatbot' solution that everyone can easily access.

How Does Palmate AI Work? The Power of Knowledge Base Automation

Palmate creates a custom AI chatbot for you using your company's existing knowledge sources. The process is quite simple: you upload the link to your FAQ page, your help center documents, or your internal regulations into the system. Palmate learns by processing this data with RAG (Retrieval-Augmented Generation) technology and starts answering questions based on this information.

Accurate and Reliable Answers with RAG Technology

Unlike traditional chatbots, Palmate does not generate answers based on guesses or produce incorrect information ('hallucinations'). Thanks to RAG technology, it finds and understands the most relevant information for each question directly from the documents you've uploaded and formulates an answer based on that information. Most importantly, it cites which part of which document the answer was taken from. This ensures transparency and maximizes user trust.

Why Palmate AI? How We Differ from Our Competitors

While there are many chatbot solutions on the market, Palmate stands out with the unique advantages it offers for knowledge base automation.

1. Answering with Source Citations

Our biggest differentiator is that we clearly cite the source for every answer. Users can access the original document with a single click to verify the information's accuracy. This feature is critically important in areas requiring precision, such as technical support, customer service, and internal training.

2. Quick and Easy Setup

No complex installation processes or coding knowledge is required. You can launch your intelligent chatbot in minutes by connecting your existing knowledge sources (website links, PDF, DOCX) to the system. This allows you to transition to automation without placing an additional burden on your IT team.

3. A Single Solution for Both Customers and Teams

Palmate not only automates customer support processes but also serves as an internal knowledge assistant. It enhances team productivity by instantly answering all internal questions, from an new employee's onboarding queries to an experienced staff member's need to recall a specific procedure.

Benefits of Palmate Knowledge Base AI Automation

Increase Customer Satisfaction

Eliminate wait times by providing your customers with instant and accurate answers 24/7. Automate frequently asked questions, allowing your support team to focus on more complex and valuable issues.

Boost Team Productivity

Stop your team members from getting lost in documents or constantly asking each other questions to find the information they need. Palmate makes all internal documents searchable, accelerating the flow of information within the company.

Reduce Operational Costs

Save on personnel costs by automating a significant portion of support requests. Maximize operational efficiency by reducing the time spent on repetitive questions.

Frequently Asked Questions

Find the most frequently asked questions and answers about Make Your Company Knowledge Accessible 24/7 with AI here.

How is a company knowledge base automated with an AI chatbot?
Palmate AI learns from a company's knowledge sources like FAQs, help centers, and internal documents using the RAG (Retrieval-Augmented Generation) method. Thanks to this technology, it answers questions from both customers and team members instantly and accurately by citing directly from source documents. This transforms your knowledge base into a 24/7 living assistant that answers questions.
Is it difficult to integrate Palmate AI with our existing systems?
No, integrating Palmate is very easy. You can start training your chatbot within minutes by adding a few lines of code to your website or by providing the link to your existing help center (helpdesk) or FAQ page. No technical knowledge is required.
How can I be sure about the accuracy of the chatbot's answers?
Palmate uses RAG (Retrieval-Augmented Generation) technology. This ensures the chatbot generates answers by retrieving information only from the knowledge base, FAQs, and documents you provide. Additionally, it offers transparency and reliability by displaying the relevant source document next to each answer.
What is your most significant difference from competitors?
Our most fundamental difference is our ability to cite sources for every answer. This both increases user trust and guarantees information accuracy. Furthermore, we offer a solution optimized not just for customer support, but also for internal knowledge management and team productivity.
What types of documents can I teach to Palmate AI?
You can teach Palmate AI various text-based content such as FAQ pages, help center articles, user manuals, product documentation, internal policies, and procedures (PDF, DOCX, web page links, etc.). The system automatically processes these documents and makes them searchable.