KVKK and Data Processing

Secure and Compliant Chatbot Solutions for Your Business with Palmate AI

What is a KVKK-Compliant Chatbot and Why is it Important?

In our digitalizing world, chatbots, one of the most effective ways to automate customer relations, come with significant responsibilities under the Personal Data Protection Law (KVKK). A KVKK-compliant chatbot is a transparent and secure communication tool that strictly adheres to legal regulations when collecting, processing, and storing users' personal data. Non-compliance can lead to risks such as hefty administrative fines and loss of reputation for your business. Palmate AI aims to ensure your business achieves full legal compliance and earns customer trust throughout this process.

Fundamental Principles in Personal Data Processing

For a chatbot to be KVKK-compliant, it must adhere to fundamental principles such as the 'Obligation to Inform,' 'Explicit Consent,' 'Data Security,' and 'Retention Period.' It must be clearly stated which personal data is requested from the user and for what purpose, and it must be ensured that this data is securely destroyed at the end of the specified retention period.

A Secure and Compliant Future with Palmate AI

Palmate AI offers end-to-end, KVKK-compliant chatbot solutions custom-designed for your business needs. Our platform combines legal requirements with technical infrastructure to make your data processing procedures secure and transparent.

Explicit Consent and Information Notice Integration

Palmate AI presents the information notice to the user at the very beginning of the chatbot conversation flow. Before any personal data processing begins, the user's explicit consent is obtained. This ensures all data collection processes are conducted on a legal and transparent basis.

Purpose-Limited Data Processing and Retention Policies

You determine how long each piece of data is stored. Palmate AI ensures full compliance with the data minimization principle by automatically anonymizing or deleting data once its defined retention period expires.

Our Difference from Competitors: Why Palmate AI?

While many chatbot solutions on the market address KVKK compliance superficially, Palmate AI considers it a fundamental building block.

Flexible and Customizable Security Flows

Unlike the standard templates offered by competitors, Palmate AI provides fully customizable security and consent mechanisms tailored to your business's specific data processing procedures. This is much more than just a 'checkbox'; it's a dynamic infrastructure that fully complies with legal requirements.

End-to-End Consultancy and Technical Support

We don't just provide software. Our expert team is with you throughout the entire process, from creating the KVKK-compliant chatbot framework to integrating information notices. While our competitors leave you to handle the technical details alone, we deliver turnkey solutions.

Turkey-Based Servers and Data Security

All your data is stored on high-security servers located within Turkey, as mandated by KVKK. This is both a legal requirement and a critical advantage in terms of data sovereignty.

Frequently Asked Questions

Find the most frequently asked questions and answers about KVKK and Data Processing here.

How do you set up a KVKK-compliant chatbot?
To set up a KVKK-compliant chatbot, you must first clearly define which personal data will be processed and for what purpose. Data retention periods must be defined, and a transparent information notice must be presented to the user. Additionally, necessary technical and administrative measures must be taken to ensure data security. Palmate AI allows you to design secure, customizable flows that are fully compliant with this legal framework from the very beginning of the setup process.
What personal data can chatbots process?
Depending on its purpose, a chatbot can process data such as name, surname, email, phone number, and conversation logs. Palmate AI ensures that the data collection process is limited to only what is necessary and that the user is fully informed through the information notice.
Where does Palmate AI store data?
In compliance with KVKK regulations, Palmate AI stores all data on high-security servers located in Turkey. This guarantees data sovereignty and security.
How is the information notice integrated into the chatbot?
With Palmate AI, the information notice is presented to the user at the beginning of the conversation, before any personal data is collected. The user's consent is obtained and recorded through an explicit action, such as clicking an 'I Agree' button.
If a user requests the deletion of their data, how does the process work?
Palmate AI provides an admin panel for authorized personnel. Through this panel, user requests regarding their 'right to be forgotten' under KVKK can be fulfilled easily and securely, and the relevant data is destroyed in accordance with legal timelines.