Website Live Chat Software

Automate Your Customer Service, Increase Your Sales, and Maximize Team Efficiency with Palmate AI.

Palmate AI: An Experience Beyond Traditional Live Chat Software

Instantly connecting with visitors on your website is the most effective way to increase sales and build customer loyalty. Palmate takes this process to the next level with its advanced AI-powered live chat software. Automatically answer your visitors' questions 24/7, lighten your team's workload, and turn every interaction into an opportunity.

24/7 Uninterrupted Support with Smart Automation

Palmate AI is designed to answer frequently asked questions (FAQs) instantly and accurately. When your customers visit your site, even in the middle of the night or on holidays, they get immediate answers to their questions. This increases customer satisfaction while allowing your support team to focus only on complex and high-value issues. Palmate's web chat interface is user-friendly and compatible with all devices.

Seamless Human Handoff

In situations where the AI cannot answer a question or the topic requires sensitivity, Palmate AI intelligently and seamlessly transfers the conversation to a live customer agent. This 'Human Handoff' process includes the conversation history, so your customer doesn't have to repeat themselves, and your agent can immediately grasp the context.

Why Choose Palmate Live Chat Software Over Competitors?

While many live chat tools on the market offer basic features, Palmate AI provides your business with a real competitive advantage.

Advanced and Learning Artificial Intelligence

Unlike standard chatbots, Palmate AI continuously learns. It gathers new information from every interaction, becoming smarter and more accurate over time. This maximizes your automation rates and constantly improves the customer experience.

Cost-Effective and Efficient Solution

Building a 24/7 support team is costly. Palmate AI significantly reduces your personnel costs by automatically handling up to 80% of support requests. Your team deals with fewer, but more qualified, tasks, which increases operational efficiency.

Easy Setup and Integration

You can start using the Palmate live chat software in minutes by adding just a few lines of code to your website, with no technical knowledge required. Our user-friendly admin panel makes it extremely easy to train the AI and monitor its performance.

Benefits of Palmate Live Chat Software for Your Business

1. Increase Sales and Conversion Rates

Accelerate purchasing decisions by instantly answering visitors' questions about your products or services. Engage with potential customers at the right moment to turn them into loyal customers.

2. Maximize Customer Satisfaction

Eliminate waiting times. Strengthen your brand image and increase customer loyalty by providing your customers with instant and consistent answers 24/7.

3. Achieve Operational Efficiency

Prevent your support team from wasting time on repetitive, simple questions. As Palmate AI handles these tasks, your team can focus on strategic and problem-solving issues.

Frequently Asked Questions

Find the most frequently asked questions and answers about Website Live Chat Software here.

What is live chat software and what does it do?
Live chat software is a tool that allows you to communicate with your website visitors in real-time via text. Its primary purpose is to answer customer questions instantly, support the sales process, and improve the overall user experience. With Palmate AI, this process is taken even further; artificial intelligence automatically answers frequently asked questions 24/7 and only seamlessly transfers the conversation to a live agent in complex or special cases (Human Handoff).
Is Palmate AI difficult to set up?
No, setting up Palmate is extremely simple. You can activate the live chat feature within minutes by adding a few lines of code to your website. The admin panel has a user-friendly interface and does not require any technical knowledge.
Can the artificial intelligence answer all questions?
Palmate AI learns from the information you provide and past conversations to successfully answer the vast majority of frequently asked questions. However, when it cannot answer a question or the topic requires sensitivity, it intelligently transfers the conversation to a customer agent you designate. This 'Human Handoff' process ensures a seamless customer experience.
What is your most significant difference from competitors?
Our biggest differentiator is our advanced and continuously learning artificial intelligence technology. Unlike standard chatbots, Palmate AI uses natural language processing to better understand user intent and provide more accurate answers. As a result, our automation rate is higher, and we offer a cost-effective solution that significantly increases your operational efficiency.
Does using live chat software affect SEO?
Yes, it has a positive effect. Visitors who stay longer on your website (time on site) and engage with it send signals to search engines that your site is valuable. Improving the user experience by offering instant support can lower the bounce rate and indirectly contribute to your SEO performance.