Smart and Natural Post-Purchase Feedback (NPS) Collection

Increase your Net Promoter Score (NPS) and gather valuable feedback by chatting with your customers via WhatsApp or web.

The End of Traditional Surveys: Establish a Real Dialogue with Your Customers

Collecting customer feedback is the cornerstone of growing your business. However, long and tedious survey forms result in low participation rates and superficial answers. Your customers are looking for a personal and effortless way to share their experiences. This is where Palmate AI comes in.

Meet Palmate AI: The Next-Generation NPS Measurement Chatbot

Palmate, as an AI-powered NPS measurement chatbot, initiates a natural conversation with your customers via WhatsApp or your website after a purchase or support process. This way, while measuring your Net Promoter Score (NPS), you also collect in-depth and genuine feedback about the customer experience (CX).

Increase Participation Rates with Conversational Surveys

Your customers prefer responding to an assistant that chats with them rather than filling out a form. Palmate's dialogue-based approach significantly increases survey response rates and allows you to obtain higher quality data.

Save Time and Resources with Survey Automation

Set up survey automation with triggers you define, such as after a purchase, delivery, or support request. Palmate automatically reaches out to the right customer at the right time, collects feedback, and analyzes the results for you. Eliminate manual survey sending and follow-up processes.

In-Depth Analysis with Natural Language Processing (NLP)

Palmate doesn't just ask, 'What score would you give from 0-10?' It uncovers your customers' true thoughts with open-ended questions like, 'Why did you give this score?' Our advanced AI technology analyzes these natural language responses, performs sentiment analysis, and provides you with actionable insights.

What are Palmate AI's Advantages Over Competitors?

While other survey tools on the market are often based on static forms, Palmate AI offers a dynamic and personalized experience. Here are our key differences:

  • High Engagement: The chat format provides much higher participation and completion rates than forms.
  • In-Depth Insight: Natural language responses to open-ended questions contain valuable information that standard surveys can't capture.
  • Channel Diversity: Easily reach your customers on the platform they use most, WhatsApp, or through your website.
  • Easy Integration: Integrates quickly and seamlessly with your existing e-commerce or CRM systems.
  • Smart Reporting: Reports not only the NPS score but also the main themes and sentiment analysis affecting customer satisfaction.

Frequently Asked Questions

Find the most frequently asked questions and answers about Smart and Natural Post-Purchase Feedback (NPS) Collection here.

How can customer satisfaction and NPS be measured conversationally with AI in e-commerce?
Instead of tedious forms, Palmate AI reaches out to customers via WhatsApp or web after an e-commerce purchase or booking to conduct conversational, high-engagement surveys about their experience and converts the collected data into NPS scores. This method allows for more natural communication and increases feedback rates.
What exactly is Palmate AI and how does it work?
Palmate AI is an AI-based customer feedback platform. It automatically contacts your customers via WhatsApp or web chat after specific events you define (e.g., order delivery). Using a natural conversational flow, it collects NPS scores and detailed feedback, analyzes it, and provides you with easy-to-understand reports.
What channels does the NPS measurement chatbot work on?
Palmate AI works on the channels where you can most effectively communicate with your customers. We currently support WhatsApp and web chat (chatbot) that can be integrated into your website.
What are the advantages over traditional survey forms?
Compared to traditional forms, the biggest advantages are much higher participation rates, natural and sincere answers where customers can express themselves more comfortably, and obtaining deep insights from these answers thanks to AI. It also eliminates the manual workload through survey automation.
How can I analyze the collected data?
Palmate provides you with a custom dashboard. From this panel, you can easily track the change in your NPS score over time, its distribution across customer segments, sentiment analysis, and the most common themes in feedback, and you can get detailed reports.