Automate 'Where is My Order?' and Return Questions by 80%

Lighten your customer service load, increase operational efficiency, and maximize customer satisfaction with an AI-powered order tracking bot.

The Smartest Way to Increase Operational Efficiency in E-commerce

Order tracking and return management, the most time-consuming and repetitive processes in e-commerce operations, are the biggest burden on your customer service team. Questions from your customers like "Where is my package?", "When will my order arrive?", and "How can I return it?" lead to both wasted time and increased operational costs. Palmate AI takes your business to the next level by fully automating these processes.

How Does the Palmate AI Order Tracking Bot Work?

Palmate works in full integration with your e-commerce platform and shipping company. When your customer makes a query with their order number through the chat window on your website, our artificial intelligence bot is instantly activated. It communicates the current status of the order (preparing, shipped, delivered, etc.) and the real-time location of the package to the customer in seconds. This way, your customers can get instant information 24/7, while your support team can focus on more complex and valuable tasks.

Maximize Customer Satisfaction with Smart Return Management

Return processes are a critical operation that directly affects customer satisfaction. Complex and slow-moving return processes can cause you to lose customers. Palmate AI makes the return process effortless for both you and your customer.

Automatic Return Code Generation

When your customer requests a return, Palmate AI checks your defined return policy rules (product category, return period, etc.) within seconds. If the order is eligible for a return, the system automatically generates a return shipping code and instantly delivers it to the customer via the chat screen. This completely eliminates manual checks and email traffic, maximizing operational efficiency and increasing customer satisfaction.

Our Difference from Competitors: Why Palmate AI?

Standard chatbots on the market usually only provide standard answers to frequently asked questions. Palmate AI is much more than a chatbot; it is an intelligent automation tool that becomes a part of your e-commerce operations.

Deep Integration and Process-Oriented Artificial Intelligence

Unlike our competitors, Palmate is not just a question-and-answer bot. It integrates deeply with your e-commerce platform, shipping, and logistics systems. It queries the order status in real-time, analyzes return conditions according to your rules, and takes immediate action. This allows you to provide an end-to-end customer experience without human intervention.

Easy Setup and Flexible Structure

You can integrate Palmate AI into your e-commerce site in a few simple steps, without the need for complex coding or lengthy integration processes. Thanks to its flexible structure that can scale according to the size and needs of your business, Palmate grows with you as your operations expand.

Frequently Asked Questions

Find the most frequently asked questions and answers about Automate 'Where is My Order?' and Return Questions by 80% here.

How are return processes and shipment tracking managed in e-commerce without human intervention?
Palmate AI connects to your e-commerce platform and shipping company's systems, takes the customer's order number, reports the real-time status of the shipment, and if it meets the return conditions you've set, automatically generates a return shipping code and instantly sends it to the customer via chat. This way, the entire process is managed without human intervention, 24/7, and error-free.
Which e-commerce platforms is Palmate AI compatible with?
Palmate AI supports popular e-commerce platforms like Shopify, WooCommerce, Ticimax, and Ideasoft, as well as offering API integration support for custom software. We can work seamlessly with almost all platforms.
How long does the order tracking bot setup take?
The setup process is very fast and simple. Depending on your e-commerce platform and existing integrations, Palmate AI can usually go live within a few hours. Our technical team provides free support throughout the entire setup process.
Does the return automation automatically approve every request?
No. Palmate AI operates entirely according to the business rules and return policy you define. For example, you can set rules like 'orders older than 14 days' or 'products in non-returnable categories'. The bot only generates an automatic return code for requests that meet these conditions.
How does using Palmate AI reduce my operational costs?
Palmate automates repetitive questions like 'where is my package?' and return requests by up to 80%. This significantly reduces the workload of your customer service team, allows you to work more efficiently with fewer staff, and enables you to save on personnel costs.