Automate Patient Communication and Boost Efficiency in Your Polyclinic
Does your polyclinic's website face the same questions every day? Repetitive inquiries like 'Which doctors are available?', 'What is the consultation fee?', 'When was my appointment?', and 'Are my test results ready?' can take up your staff's valuable time and make it difficult to meet patients' expectations for instant answers. With Palmate AI's polyclinic live support chatbot, developed specifically for polyclinics, you can fully automate this process.
What is the Palmate Polyclinic Live Support Chatbot and How Does It Work?
Palmate is an AI-powered chatbot solution. It easily integrates into your website to automatically answer frequently asked questions from your patients 24/7. Without needing staff intervention, it provides instant and accurate information to your patients, maximizing patient satisfaction and increasing operational efficiency.
Key Topics Answered Automatically
Specialties and Doctor Information: Patients can instantly access a list of doctors based on the specialty they are looking for, view their resumes, and check their working hours.
Consultation Fee Inquiry: Provides transparent information about consultation fees, including details on partner institutions and insurance coverage.
Appointment Management: Automates tasks such as checking the status of existing appointments, sending reminders, and showing available appointment slots.
Test Result Sharing: Allows patients to securely inquire whether their laboratory and radiology test results are ready, in a secure manner compliant with KVKK standards.
Why Choose Palmate AI Over Traditional Live Support?
While traditional live support systems require an operator to be constantly active, Palmate AI is fully automated. This reduces costs and provides uninterrupted service. Unlike its competitors, Palmate is specifically designed for the dynamics of the healthcare sector and the needs of polyclinics.
Advantages of Palmate
24/7 Uninterrupted Service: Never leaves your patients' questions unanswered, even outside of business hours.
Staff Efficiency: Allows your staff to focus on more complex and valuable tasks instead of answering repetitive questions.
Cost-Effectiveness: Eliminates the cost of live support staff and reduces operational expenses.
Increased Patient Satisfaction: Patients who receive instant and accurate answers will have increased trust and satisfaction in your polyclinic.
KVKK-Compliant Security: All patient information is securely processed and shared through an infrastructure fully compliant with the Law on the Protection of Personal Data (KVKK).