What is Conversational Commerce?
Conversational Commerce is an e-commerce model where customers shop by engaging in direct dialogue with brands through messaging apps (like WhatsApp, Facebook Messenger, etc.), chatbots, and voice assistants. This model moves away from the one-way communication of static websites to offer customers a personalized, interactive, and instant shopping experience. Customers chat with a human or an AI to search for products, ask questions, get recommendations, and even complete their orders.
Why is the Future of E-commerce Hidden in Conversations?
On traditional e-commerce sites, customers are often on their own. They can get lost among products, struggle to find the information they need, which increases cart abandonment rates. Conversational commerce adds a human touch to this process. Customers can consult a chatbot just like they would ask a store assistant, get instant answers, and make purchasing decisions much faster and with more confidence. This directly impacts customer satisfaction and conversion rates.
How to Increase Your Sales with Palmate AI?
Palmate AI is an artificial intelligence platform that enables your business to fully leverage the power of conversational commerce. We connect with your customers on their most-used channel, WhatsApp, to automate and personalize your sales process from start to finish.
Personalized Shopping Experience
Palmate AI analyzes your customers' past purchases and interests to offer them special product recommendations. It encourages cross-selling and upselling with smart suggestions like, 'Customers who liked this dress also bought these shoes.'
24/7 Active Sales Assistant
Our AI-powered chatbots answer your customers' questions, take orders, and provide support even outside of business hours. This way, you never miss a sales opportunity and your operational efficiency increases.
Recover Abandoned Carts
When Palmate detects that a customer has left an item in their cart, it automatically sends a reminder message via WhatsApp after a period you specify. With a personalized message like, 'Complete your purchase before the items in your cart run out!', you can convert over 30% of abandoned carts into sales.
Our Difference from Competitors: Why Palmate AI?
Many chatbot solutions on the market provide simple, rule-based answers. Palmate AI, however, stands out with its deep e-commerce integration and advanced artificial intelligence capabilities.
Deep E-commerce Integration
Palmate is not just a chatbot. It works fully integrated with your e-commerce infrastructure (Shopify, WooCommerce, etc.). This allows it to check stock status, process orders directly into the system, and provide real-time information like shipping tracking to the customer. Our competitors generally cannot offer this level of automation.
Proactive and Smart Communication
Standard chatbots only respond when asked a question. Palmate AI, on the other hand, is proactive. It invites customers to chat and creates sales opportunities with notifications like abandoned cart reminders, special campaign announcements, or customer-specific discount codes.
Advanced Natural Language Processing (NLP)
We create more natural and fluent dialogues thanks to our advanced AI model that understands what users write not just by keywords, but within the contextual meaning of the sentence. This elevates the customer experience to a much higher level compared to standard bots.