How Do WhatsApp Catalog and Chatbot Work Together?

Turn your WhatsApp Business catalog into a smart sales channel with Palmate AI. Let your customers browse, select, and instantly order your products without leaving the chat.

The New Face of Catalog Sales on WhatsApp: Palmate AI Chatbot

Traditional WhatsApp sales processes are filled with time-consuming tasks like manually sending product photos, typing out price information one by one, and recording orders by hand. This not only increases the margin of error but also slows down the customer experience. Palmate AI is fundamentally changing this process. Our smart chatbot, fully integrated with your existing WhatsApp Business catalog, offers your customers a seamless and interactive shopping experience 24/7. Now, making 'WhatsApp catalog chatbot sales' is easier and more efficient than ever.

How the Palmate WhatsApp Catalog Chatbot Works Step-by-Step

Palmate's advanced technology transforms your WhatsApp catalog into a dynamic sales tool. Your customers can complete the entire shopping journey without ever leaving the chat window.

Step 1: Automatic Catalog Integration

The moment Palmate connects to your WhatsApp Business API account, it automatically reads and recognizes your product catalog. You don't need to manually enter your products into the system one by one. Your products' latest images, prices, and descriptions are instantly loaded into the chatbot's memory.

Step 2: Interactive Product Card Presentation

When a customer asks for information about your products, the chatbot presents scrollable and interactive 'Product Card' options directly in the chat screen, instead of a static list. Each card includes the product's image, name, and price. Customers can easily browse the products they are interested in through these cards.

Step 3: Smart Cart and Easy Order Creation

Customers can select the products they like from the product cards with an 'Add to Cart' button. The chatbot tracks all selected items with a smart cart logic. When the customer finishes shopping, the chatbot creates an 'Order' summary including all products, quantities, and the total amount, and asks for the customer's confirmation.

What Are Palmate's Advantages Over Our Competitors?

While there are many chatbot solutions on the market, Palmate stands out with its unique features, especially for 'WhatsApp catalog chatbot sales'.

Deep and Dynamic Catalog Integration

While most competitors present products through simple text-based menus, Palmate directly uses the official WhatsApp Product Catalog. This ensures that your product information (image, price, stock) is always up-to-date and provides the customer with a much more professional and visual experience.

No-Code, Quick Setup

Unlike platforms that require complex setup processes and technical knowledge, you can set up Palmate in minutes. Thanks to our intuitive interface, you can connect your WhatsApp account and start using your chatbot immediately without any coding skills.

End-to-End Order Automation

Palmate is not just a product display tool. It automates the entire 'Order' process, including cart creation, presenting an order summary, getting confirmation, and even directing to a payment page. This eliminates the manual operational burden and maximizes your sales efficiency.

Frequently Asked Questions

Find the most frequently asked questions and answers about How Do WhatsApp Catalog and Chatbot Work Together? here.

How are WhatsApp catalog products sold with a chatbot?
Palmate AI automatically reads your existing WhatsApp Business catalog products. When a customer asks about a product or selects a category, it presents interactive product cards within the chat, complete with the product's image, description, and price. When the customer selects a product, the chatbot automatically creates an order summary and confirms it to complete the sale.
Do I need a WhatsApp Business API account to use Palmate?
Yes, to take full advantage of all Palmate features and use advanced automations like catalog integration, you must have an official WhatsApp Business API account. If you don't have one, we can provide free support during the application and setup process.
When I update products in my catalog, are they instantly updated in the chatbot too?
Absolutely. Palmate works in dynamic sync with your WhatsApp catalog. When you update a product's price, image, or stock status in your catalog, these changes are instantly reflected in the product cards the chatbot presents to customers. You don't need to perform any manual updates.
Can the chatbot only sell catalog products, or can it also handle special requests?
The Palmate chatbot is primarily designed to automate catalog sales. However, you can easily train the chatbot to answer other frequently asked questions (e.g., shipping status, return policy). If a request for a non-catalog item or a complex question arises, it can also instantly transfer the conversation to a live agent.
How long does the setup process take, and does it require technical knowledge?
Palmate's setup is very fast and simple. It requires no coding or technical knowledge. Through our intuitive panel, you can connect your WhatsApp Business API account and activate your chatbot in a few simple steps. The entire setup process is usually completed within the same day.