Can AI live chat be used instead of Zendesk Chat?

Absolutely. Palmate AI lightens the load on your customer support team by automatically answering repetitive questions in web chat. It collects lead information from your visitors and can seamlessly hand over the conversation to a live agent only for complex or special cases. This both reduces costs and ensures 24/7 customer satisfaction.

How long does it take to set up Palmate AI?

Thanks to its no-code interface, Palmate AI can be set up in minutes. You can go live instantly by adding a small code snippet to your website or by using our existing platform integrations.

How does the AI answer company-specific questions?

You feed Palmate AI with your own data sources, such as your website, help documents, FAQ pages, or product catalogs. The artificial intelligence learns this information and generates accurate and consistent answers specific only to your business.

How does the human handoff process to a live agent work?

When the AI determines that a question requires human intervention, or when the user requests it, it automatically transfers the conversation with its full history to an available live support agent in the department you specify. This transition provides a seamless experience for the customer.

What is Palmate's biggest cost advantage over Zendesk?

Zendesk typically operates on a per-agent licensing model and requires multiple agents for 24/7 service. In contrast, Palmate AI can handle thousands of conversations simultaneously with a single subscription. This significantly reduces personnel costs and increases operational efficiency, ensuring you get a rapid return on your investment.

Zendesk Chat Alternative with AI

Overcome Zendesk Chat's Limitations with Artificial Intelligence

Traditional live chat solutions like Zendesk Chat form the backbone of customer support operations. However, increasing customer demands, after-hours inquiries, and constantly repeated basic questions reduce the efficiency of live support teams and increase costs. Palmate AI overcomes these challenges by offering a powerful alternative to Zendesk Chat. Our AI-powered chatbot automates your customer interactions, provides instant 24/7 responses, and allows your team to focus solely on strategic and complex issues.

Why is Palmate AI a Better Option Than Zendesk Chat?

Palmate is not just a live chat tool; it transforms your customer support into an intelligent automation hub. Here are the key advantages we offer compared to Zendesk:

Advantages of Palmate AI Over Zendesk

1. 24/7 Uninterrupted and Instant Customer Support

Zendesk Chat is limited by your live agents' working hours. Palmate AI, on the other hand, is active 24 hours a day, seven days a week. Your customers get instant answers to their questions even in the middle of the night or on holidays, which increases brand loyalty.

2. Superior Cost-Effectiveness

Instead of hiring multiple live support agents, you can manage thousands of customer conversations simultaneously with a single Palmate AI subscription. This provides a significant reduction in personnel and operational costs, maximizing your return on investment (ROI).

3. Unlimited Scalability

During peak periods or sudden traffic spikes, customer wait times can increase with Zendesk Chat. Palmate AI can handle an unlimited number of conversations simultaneously, ensuring every customer is served without waiting. As your business grows, your support capacity scales automatically.

4. Smart Automation and Automatic Lead Capture

Palmate AI goes beyond answering frequently asked questions (FAQs). It offers product recommendations, collects contact information from potential customers, and automatically transfers this data to your CRM system. This generates qualified leads for your sales and marketing teams.

5. Seamless Human Handoff to a Live Agent

When a complex or sensitive issue arises that AI cannot resolve, Palmate AI instantly transfers the conversation, along with its full history, to a live agent. This hybrid model combines the efficiency of artificial intelligence with the empathetic power of a human touch to deliver an excellent customer experience.

Take Your Customer Support into the Future with Palmate AI

Go beyond the reactive support offered by traditional platforms like Zendesk Chat. Stay ahead of your competitors by providing proactive, intelligent, and always-available customer service with Palmate AI. Try Palmate today to turn your website visitors into happy customers.