Enterprise customer serviceMultilingual answers to global questions.
- Questions answered automatically
- 50,000+
- Languages
- 30
- Countries
- 196
- Star rating
- 4.25
More than 50,000 questions from 196 countries answered automatically in 30 languages.
SolutionsFROM CUSTOMER REQUEST TO COMPLETED TASKMultilingual support.
Multilingual support.
Your company’s rules.
Answer questions from different countries with your company knowledge. Connect requests that need records to your systems. Route specialist topics to the right team.
Customer serviceEXAMPLEMULTILINGUAL CUSTOMER SERVICE
Many languages. The same service.
01Handle the requestCustomer and record information
02Build the answerMultilingual answers using company knowledge
03Create the request recordHandover to specialists with conversation history
No need for the customer to repeat themselves.History preserved
ENTERPRISE ORGANIZATIONS THAT WORK WITH PALMATE
Enterprise customer serviceTURKISH CARGO · MULTILINGUAL CUSTOMER SERVICEQuestions from 196 countries.
Questions from 196 countries.
One approach to service.
Global customer service doesn’t happen in just one language. At Turkish Cargo, Palmate automatically handles questions from different countries in each customer’s language.
See multilingual support in your businessConsistent answers across languages and countries.
Handle questions from different countries through a multilingual service experience.
Questions answered automatically.
Customers ask in their own language. Palmate handles the multilingual conversation.
50,000+ questions · 30 languages · 4.25 stars.
A global deployment automatically answering questions from 196 countries.
Customer service
Manage requests across channels with customer and transaction information together.
Continuity across teams
Keep the conversation and request context when handing special cases to the right team.
Extend to business units
Apply the same approach to HR, IT and other internal services when needed.
REACH · ENGAGE · RESOLVE · UNDERSTANDService that takes a question
Service that takes a question
all the way to resolution.
Follow Ece’s conversation as it becomes a completed task and useful insight for the business.
THE WORKFLOW OUTCOMEFrom a multilingual answer to a request handed to the right team when needed.
EceInternational customer · Service request
Illustrative scenarioWeb · Service page
REACH
Provide information where customers look for it.
Guide customers to relevant information on your service pages. They shouldn’t need to wait for an available team member to get their first answer.
Web chat · English
ENGAGE
Continue in the customer’s language.
The assistant uses your service information in the target languages. Customer communication continues smoothly when the language changes.
Customer service
RESOLVE
Send specialist requests to the right team.
When an automatic answer isn’t enough, collect the necessary information and pass it to the relevant team. Make the next step clear to the customer.
FROM CONVERSATION TO BUSINESS DECISION
Which services need clearer information?
- The signal in the conversation
- Questions about international service terms and special shipments.
- The business decision
- Improve information on frequently asked topics in the target languages.
- The outcome to track
- Review repeat questions and topics handed over to the relevant team.
UNDERSTAND
Turn recurring questions into service decisions.
Review questions by language and service topic. Improve knowledge content and team routing around real customer needs.
PALMATE LIVE CHATReviews, conversations,
Reviews, conversations,
your team. One workspace.
Manage customer messages and reviews in a shared workspace. See the conversation, customer information and team assignments together.
PalmateLive chatMarketplace2
Waiting22
Trendyol:63928517
Bot: The Silva Wet Mop Set is designed for cleaning with water only…
SilvaTrendyolSilva
How do I lock the handle at the length I want?
The Silva 3-Piece Mop Set has a telescopic handle that adjusts from 90 cm to 156 cm. Once it reaches the length you want, gently twist the handle sections in opposite directions to lock it in place.
Session information
Customer ID784631902
ChannelTrendyol
ProjectSilva
See incoming work.
Track waiting conversations, marketplace reviews and map reviews in one list.
Open the conversation.
Review the customer’s message, feedback and previous conversations together.
Manage it with your team.
Access session details, customer records and team assignments beside the conversation.
WITH YOUR EXISTING SYSTEMSFrom the customer record
From the customer record
to a resolved request.
Get the information each conversation needs from your existing systems. Define each action using your company’s rules.
Explore the connectionsCRM and customer systems
Match customers to the right application or service record. Bring the recorded status into the conversation.
ERP and operations
Transaction status and process data
Ticketing and support systems
Team routing and follow-up
TEAMS THAT WORK WITH PALMATEHear from the teams
Hear from the teams
who use it.
Turkish Airlines · Tailored automation solutions
Their ability to move quickly and build solutions for our specific needs keeps taking our partnership forward.
Huzeyfe EsenIntelligent Automation Manager
AI customer support
AI customer support uses chatbot-based systems to answer customer questions automatically. Palmate combines your brand voice with company knowledge, helping the support team spend more time on customer relationships and complex requests.
At a glance
- Automate recurring support questions.
- Bring customer conversations across 20+ channels together.
- Create replies that reflect your brand voice.
- Match product knowledge to customer needs.
- Configure post-booking support workflows.
- Route out-of-scope requests to the right team.
Modern chatbots powered by large language models
Palmate’s chatbot uses AI and language models to respond naturally and follow context. It can go beyond predefined scripts and expand its answers as your product knowledge is added.
LLM, RAG and Function Calling work together to find relevant company information, compose an answer and perform the required action in authorized systems.
How does Palmate work?
Palmate identifies the intent in a customer message, matches it to product information and produces a reply. Each conversation workflow is configured around the brand’s service process.
Order lookups, post-booking information and return requests can connect to existing systems. When a person needs to step in, the conversation is handed over with its history.
Messaging and omnichannel support
Palmate can work within your company’s website or application. Support for 20+ channels, including WhatsApp, Instagram and web chat, lets you manage communication with shared knowledge sources and team processes.
Product guidance in ecommerce, post-booking travel support and enterprise request management are different uses of the same approach.
Your team’s role and the scope of automation
Palmate takes on recurring questions so support teams can focus on customer relationships and more complex requests.
AI customer support systems cannot resolve every scenario independently. Out-of-scope or complex requests may require your team. Knowledge sources, data access and handoff rules are defined together during setup.
Explore related solutions
Frequently asked questions
SEE IT IN YOUR BUSINESS
Let’s choose your first customer service workflow.
Choose a common customer request. Let’s explore how Palmate would handle it using your own knowledge and systems.
- Your scenarioThe first channel, customer need and intended outcome.
- A clear starting scopeConnections, business rules and success criteria.