Legal resources
We are committed to building responsible AI. This is your central resource for understanding our service terms, data privacy commitments, and the governance policies that guide our platform.
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We are committed to building responsible AI. This is your central resource for understanding our service terms, data privacy commitments, and the governance policies that guide our platform.
Last Updated: September 8, 2025
Palmate Inc., together with its affiliates ("Palmate", "we", "our" or "us"), provides an AI-powered chatbot development platform and related software services (collectively, the "Platform"). This Privacy Policy ("Policy") describes how we collect, use, disclose and protect information from and about you through our Services, our website https://palmate.ai/ or any other website or mobile application that links to this Policy (the "Site"), and any other interactions (e.g., customer service and other communications) that you may have with Palmate. We refer collectively herein to the Platform, Site, and other interactions you have with us as the "Services."
Please read this policy carefully to understand how we handle your information. If you do not agree to this policy, please do not use the Services.
For purposes of this Policy:
This Policy applies to our handling of information about Site Visitors, prospective Customers, and Customers and Authorized Users (in relation to their procurement of the Platform and management of their relationship with Palmate). We refer collectively to these categories of individuals as "you" throughout this Policy.
Important Note: This Policy does not cover information about Customer End Users that Palmate receives from Customer, or otherwise processes on Customer's behalf, in connection with the Platform provided by Palmate to Customer pursuant to an applicable Services Agreement (including the content of conversations with AI chatbots ("End User Communications")). Palmate processes End User Communications and other information of Customer End Users under the instructions of the relevant Customer, which is the "data controller" (or occupies a similar role as defined in applicable privacy laws), as described in the applicable Services Agreement between such Customer and Palmate. Palmate's obligations as a "data processor" or "service provider" with respect to such information are defined in such Services Agreement and applicable data protection addendum and are not made part of this Policy.
If you are a Customer End User and you have questions about how your information is collected and processed through AI chatbots powered by our Platform, please contact the organization (Palmate Customer) who has provided your information to us for more information.
We collect, store, and use certain information from or about you for the purposes described below:
We collect a variety of information that you provide directly to us. For example, we collect information from you when you:
The types of data we collect directly from you include:
When you use our Services, we and our service providers (who are third parties that perform services on our behalf) automatically collect certain information about your device and how you use the Services, including:
From your IP address, we may be able to infer your general location (e.g., city/state or postal code).
To collect this information, we and our service providers may use "cookies" or similar tools that track, measure, and analyze the behaviors and usage patterns of our users. Cookies are small data files that can be stored on your browser and device, so we can recognize you when you return. We use cookies for analytics purposes, to deliver certain features of the Services, to help us understand how users engage with the Services, and to improve your experience. You may set your web browser to notify you when you receive a cookie and to accept or refuse certain cookies. However, if you elect not to accept cookies, some functionality and areas of the Services may be restricted. To learn how to manage your cookies, please follow the instructions from your specific browser, or if accessing the Services via a mobile device, refer to the manufacturer's instructions. For more details, please refer to our Cookie Policy.
From time to time, we may collect information about you from other sources, including our affiliates, marketing vendors, and third-party databases. We use this information to supplement the information that we collect directly from you and for any of the purposes described in the next section.
When you "like" or "follow" us on LinkedIn, Twitter, GitHub or other social media sites, we may collect some information from you including your name, email address, and any comments or content you post relevant to us.
We use your information for various purposes depending on the types of information we have collected from and about you to:
Aggregate/De-Identified Information: We may aggregate and/or de-identify any information collected through our Services so that such information can no longer be linked to you or your device ("Aggregate/De-Identified Information"). We may use such information for any purpose, including without limitation for research and marketing purposes, AI model improvement, and may also share such data with any third parties, including advertisers, partners, and sponsors.
The legal bases for using your information as set out in this Policy are as follows:
We may use third-party web analytics services (such as those of Google Analytics) on our Site and Services to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention; and provide certain features to you. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by visiting the Google Analytics opt-out page. If you receive email from us, we may use certain analytics tools, such as clear GIFs to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns.
In using the Site, we may allow select third party advertising technology partners to place cookies or other tracking technologies on the browser of your device to collect information about you as discussed above. These third parties (e.g., ad networks and ad servers) may use this information to serve relevant content and advertising to you as you browse the Internet, and access their own cookies or other tracking technologies on your browser to assist in this activity. If you are interested in more information about these online advertising activities, and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative's Consumer Opt-Out link, the Digital Advertising Alliance's Consumer Opt-Out link, or Your Online Choices to opt-out of receiving tailored advertising from companies that participate in those programs.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout. You also have the option to opt out of the collection of your personal data in compliance with GDPR. To exercise this option, please visit https://www.rb2b.com/rb2b-gdpr-opt-out.
We will disclose your information in the following ways:
We keep your information for no longer than necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and our legal obligations.
You have certain rights with respect to your information as further described in this section.
If you would like further information in relation to your legal rights under applicable law or would like to exercise any of them, please contact us using the information in the "Contact Information" section below at any time. Your local laws (e.g., if you are a citizen or resident of the European Economic Area, California, Connecticut, or other locations with similar laws) may permit you to request that we:
Such laws may also permit you to revoke your consent to the processing of your information for certain purposes. We will consider all requests and provide our response within the time period stated by applicable law and as otherwise required by applicable law.
If, in accordance with applicable legal requirements, we send you marketing communications regarding our Services or the services of third parties that we believe will be interesting to you, you can ask us to stop sending such communications at any time by contacting us using the information in the "Contact Information" section below. In our marketing email messages, you can also opt out by following the instructions located at the bottom of such emails.
Our Services may contain links to third-party websites, including AI model providers, cloud services, and integration partners. If you choose to visit these sites and use their services, please note that we are not responsible for their content or privacy practices. The collection, use, and disclosure of your information will be subject to the privacy policies of the third-party websites, and not this Policy.
Your information is maintained and processed by us and our third-party service providers in Turkey, the United States, and elsewhere. Thus, your information may be maintained, processed, and stored in jurisdictions that may have different data protection laws than those in your country of residence. In the event that your information is transferred in these ways, please note that we comply with applicable legal requirements governing the transfer of information across borders. By using the Services, you agree to and acknowledge these transfers.
Palmate takes a variety of technical and organizational security measures to protect the information provided to us from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, secure development practices, and regular security assessments. However, no Internet or email transmission is ever fully secure or error free. Please keep this in mind when disclosing any information to us online.
If you are a California resident, the California Consumer Privacy Act ("CCPA") requires us to provide you with additional information regarding your rights with respect to your "personal information" as defined in the CCPA.
| Category of Personal Information | How We Use this Personal Information |
|---|---|
| Contact Information (such as your full name, phone number, address, email address) | • Provide the Services and respond to your requests • Contact you with relevant information and offers • Analyze use of and improve the services • Comply with law or defend our legal rights • Security/fraud prevention • Create aggregate/de-identified information |
| Login Information (such as your username and password) | • Provide the Services and respond to your requests • Comply with law or defend our legal rights • Security/fraud prevention • Create aggregate/de-identified information |
| Professional or Employment Information (such as the name and address of the company you work for and your title) | • Provide the services and respond to your requests • Contact you with relevant information and offers • Analyze use of and improve the services • Comply with law or defend our legal rights • Security/fraud prevention • Create aggregate/de-identified information |
| Device and Online Information (such as mobile device information, IP address, and information about your interaction with the Services) | • Provide the Site and Services and respond to your requests • Contact you with relevant information and offers • Analyze use of and improve the services • Comply with law or defend our legal rights • Security/fraud prevention • Create aggregate/de-identified information |
| Geolocation data | • Provide the Site and Services and respond to your requests • Contact you with relevant information and offers • Analyze use of and improve the services • Comply with law or defend our legal rights • Security/fraud prevention • Create aggregate/de-identified information |
| Commercial Information (such as chatbot configuration data, usage patterns) | • Provide the Site and Services and respond to your requests • Improve our AI technology and services • Analyze use of and improve the services • Comply with law or defend our legal rights • Security/fraud prevention • Create aggregate/de-identified information |
The CCPA allows you to make certain requests about your personal information, including requests to access, delete, correct, and obtain information about our data practices. To exercise these rights, please contact us using the contact information provided below.
We reserve the right to amend this Policy at any time to reflect changes in the law, our data collection and use practices, or advances in technology. We will make the revised Policy accessible on the Services, so you should review the Policy periodically. You can know if the Policy has changed since the last time you reviewed it by checking the "Last Updated" date at the beginning of the document. If we make a material change to the Policy, you will be provided with appropriate notice in accordance with legal requirements.
Palmate welcomes your comments and questions regarding this Policy and the collection and use of your information. If you have questions or concerns, please email us at privacy@palmate.ai or write to our Data Protection Officer at:
Palmate Inc.
Privacy Department
Teknopark Istanbul, 1/10C Z42 Pendik/Istanbul
For users in the European Economic Area, you may also contact our Data Protection Officer at: dpo@palmate.ai
This Privacy Policy is effective as of the date set forth above and applies to all information previously obtained by Palmate in connection with the Services.