Which ecommerce platforms does Palmate AI work with?

Explore Shopify, iKAS and T-Soft in the catalog. For WooCommerce, Magento and other platforms, the Palmate team reviews the connection and action scope.

Can Palmate manage several social channels at once?

Channels such as WhatsApp, Instagram and Facebook can be managed in a shared inbox. The platform supports 20+ channels, with the required accounts connected during setup.

How do ERP integrations work?

The system’s API access and permissions enable stock, order or customer data lookups. Read access and action scope are defined for each integration.

Can a system outside the catalog be integrated?

Custom integration can be evaluated for systems with suitable API access. A technical review establishes the required data, permissions and workflow.

How is Palmate setup planned?

Channels, data sources and automation scenarios are defined together. Timing and scope depend on integration requirements and the review of sample scenarios.

AI Agent Integrations

Palmate offers an integration catalog spanning ecommerce, social media, marketing and business systems. It brings conversations together with support for 20+ channels and connects product, order and customer information to your workflows.

Ecommerce integrations

Connecting Shopify to Palmate makes order status, stock and customer information available for lookups. iKAS conversations can use AI-supported automation, while T-Soft support workflows use centralized conversation management.

For platforms such as WooCommerce, Magento, Ticimax, Ideasoft and Proj-e, the team reviews the connector, data access and action scope. Returns, stock and order workflows are defined for each system.

Social media and messaging integrations

WhatsApp, Instagram, Facebook and website chat come together in one inbox. The support team can follow conversations without switching between applications.

Facebook and Instagram messages and supported comment workflows connect through the relevant account permissions. Multiple agents can route conversations to the right team and continue with customer history.

ERP, CRM and business system integrations

ERP systems such as SAP, Oracle, IFS and Nebim can be evaluated for stock, order, returns and customer information lookups. CRM connections help link customer records to conversation context.

The API-based architecture supports connections to business systems that provide suitable access. Available actions depend on the API, permissions and data model.

Marketplace Q&A and the setup process

The Hepsiburada integration connects product questions with catalog knowledge and previous answers. Uncertain responses can be routed for human review while the seller team follows the Q&A workflow.

Setup checks accounts, data sources, action permissions and sample conversations. Request a demo to explore the catalog and connections suitable for your systems.