Product questions
A customer asks about a size on WhatsApp. The assistant uses your connected product source and shares a product link. Stock is shown only when the connection provides that information.
Connect your channels and business systems
An integration lets Palmate exchange information with a system you use. Bring customer messages into one place, retrieve product information and pass requests to your team.
Nebim
SAP
Microsoft Dynamics 365
Oracle
Jira
HubSpot
ClickUp
Google Docs
How is a connection set up?
Choose the task
Start with product questions, order tracking or handing a request to your team. Identify your store address, contact channel and the person responsible.
Prepare information and access
Prepare your product list, delivery terms and return rules. An authorised person approves the connection. An API lets systems exchange information; we agree on the access needed for your task.
Try sample requests
Test valid and missing order numbers, stock questions and staff handover. Approve the answers and decide which actions are allowed and what happens if a connection fails.
Launch and monitor
After the checks, launch on your chosen channel. Track unanswered questions and unfinished tasks. Update information when your products or store rules change.
What can a connection do?
Order tracking
A customer asks about an order. After the agreed identity check, the assistant shares its status from the connected system. If there is no match, it asks for missing details or passes the request to your team.
After-sales support
A customer requests an exchange. The assistant explains your store rules and collects the needed details. Decisions that require approval stay with your team.
What your team sees
Customer experience
Palmate is much more than a question-and-answer bot. It knows our product range so well that it has become the hardest-working sales assistant on our website.
Information answers or a connected system?
Information answers
Answers questions from your documents, such as delivery times and return rules. Does not access a customer’s order status.
Connected answers
Retrieves allowed product or order information from its source. Requires a working connection and the necessary access.
Your team’s decision
Passes exceptions, complaints and approval requests to a staff member with the conversation history.
Agree on the scope before you start
- Listed systems do not all provide the same data or actions. We check the available connection and any custom work before setup.
- Order cancellation, refunds and record changes require both support from the connected system and your permission.
- Answers depend on the source being up to date and the connection working. We define a handover step for connection errors.
Common integration questions
Plans and monthly prices
These are the monthly prices of standard plans. Calculate extra usage and review custom connection scope on the pricing page.
| Plan | Monthly price | AI messages | Agents | Channels |
|---|---|---|---|---|
Live SupportFor human-led live chat.Available
| $30 | Live support only | 1 | 1 · Webchat |
StarterBring AI support to your website.Available
| $89 | 500 | 1 | 1 · Webchat |
StandardBring Webchat and WhatsApp together.Available
| $159 | 1,000 | 2 | 2 |
ProMore channels, more automation.Available
| $369 | 3,000 | 5 | 4 |
EliteBroader coverage for growing operations.Available
| $1,000 | 10,000 | 10 | 10 |
Subscription prices include VAT. Live Support has no AI messages or setup fee. Other plans have a one-time setup fee of $300 plus VAT. Extra usage, custom development and WhatsApp sends are charged separately. Meta fees are not included.
See all prices and inclusions