Customer Support

Revolutionize your customer support with Palmate

Deliver instant, personalized, and scalable support across all your channels. Palmate’s AI-powered chatbot automates responses, resolves issues faster, and frees your team to focus on what matters most—building customer relationships.

chat
1907 Fenerbahçe Derneği
A Roasting Lab
Ankara Ticaret Odası
Bağcılar
Beşiktaş
Chakra
Fresh Scarfs
Gençaystar
Kreft
Lescon
Loris
Mad
Manuka
Mesam
Minted
Mudo
My Cool Man
Navlungo
Nethouse
Nu
Ohara
Peg Perego
Silva
Swandor Hotels & Resorts
Tarık Ediz
Tatilsepeti
Turkish Airlines
Turkish Technic
Turkish Cargo
1907 Fenerbahçe Derneği
A Roasting Lab
Ankara Ticaret Odası
Bağcılar
Beşiktaş
Chakra
Fresh Scarfs
Gençaystar
Kreft
Lescon
Loris
Mad
Manuka
Mesam
Minted
Mudo
My Cool Man
Navlungo
Nethouse
Nu
Ohara
Peg Perego
Silva
Swandor Hotels & Resorts
Tarık Ediz
Tatilsepeti
Turkish Airlines
Turkish Technic
Turkish Cargo
1907 Fenerbahçe Derneği
A Roasting Lab
Ankara Ticaret Odası
Bağcılar
Beşiktaş
Chakra
Fresh Scarfs
Gençaystar
Kreft
Lescon
Loris
Mad
Manuka
Mesam
Minted
Mudo
My Cool Man
Navlungo
Nethouse
Nu
Ohara
Peg Perego
Silva
Swandor Hotels & Resorts
Tarık Ediz
Tatilsepeti
Turkish Airlines
Turkish Technic
Turkish Cargo
1907 Fenerbahçe Derneği
A Roasting Lab
Ankara Ticaret Odası
Bağcılar
Beşiktaş
Chakra
Fresh Scarfs
Gençaystar
Kreft
Lescon
Loris
Mad
Manuka
Mesam
Minted
Mudo
My Cool Man
Navlungo
Nethouse
Nu
Ohara
Peg Perego
Silva
Swandor Hotels & Resorts
Tarık Ediz
Tatilsepeti
Turkish Airlines
Turkish Technic
Turkish Cargo
Gürhan Uruğkök

Our fans expect quick answers and prompt support, and Palmate is excellent at delivering on these expectations.

BJK - Beşiktaş Jimnastik Kulübü

Gürhan Uruğkök

E-commerce Manager

Huzeyfe Esen

They consistently elevate our business partnership with their ability to act quickly and create tailor-made solutions for our needs.

Turkish Airlines

Huzeyfe Esen

Intelligent Automation Manager

Timur Erten

More than just a partner, Palmate is a true companion that boosts our efficiency while integrating perfectly with our team.

MUDO

Timur Erten

CX Operations Manager

Nurcan Keskin

Palmate is a seamless extension of our brand voice, offering the intelligent and instant experience our customers have come to expect, so they feel valued at any moment.

Manuka

Nurcan Keskin

E-Commerce Manager

Borahan Filyos

Our AI-driven post-booking chatbot has significantly increased customer satisfaction while reducing call center workload and operational costs.

Tatilsepeti

Borahan Filyos

CRM Supervisor

Uluğ Sungur

Palmate is not just a support tool; it's a proactive sales consultant that understands our customers, finds them the right fragrance, and guides them toward a purchase.

Mad Parfum

Uluğ Sungur

Director of E-Commerce

Muhammed Karapıçak

Palmate is much more than just a Q&A bot. It has learned our product range so well that it has become our website's hardest-working sales assistant.

Silva

Muhammed Karapıçak

Business Development

Elevate every customer interaction

Here’s how Palmate’s intelligent chatbot can redefine your customer support experience:

24/7 customer support

Never miss a customer query again with our 24/7 automated support.

Instant & accurate resolutions

Deliver fast, accurate, and consistent answers to frequently asked questions instantly.

Seamless agent handoff

Our chatbot seamlessly hands off conversations to the right agent, with full context.

Actionable insights & analytics

Gain valuable insights into conversation trends and customer satisfaction levels.

Our AI instantly identifies high-value prospects and qualifies them based on behavior and responses.

Deliver personalized experiences around the clock, remembering every customer interaction and preference

Automatically sync conversations and customer data across all your business tools and CRM systems

Get real-time insights into customer behavior, conversation patterns, and business performance metrics

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Palmate blog

Explore how AI-powered conversations are transforming businesses and creating new opportunities for growth and innovation.

AI Assistants for Marketplaces!
Marketplace5 min read

AI Assistants for Marketplaces!

Created On September 15, 2025

Hello! We're back with our new newsletter where we'll integrate artificial intelligence more into our business processes! In today's competitive environment, responding instantly to your customers' questions, being accessible after orders and at all hours is the key to e-commerce success. This is exactly where next-generation chatbot solutions come into play! Old Generation Chatbots: Unable to generate responses outside predetermined rules, lacking integration.

Read More
Support Your Marketing Spend with Chatbots!
Customer Service4 min read

Support Your Marketing Spend with Chatbots!

Created On September 7, 2025

Today, customer acquisition costs are rising day by day. Despite all the developments in digital marketing, which is the focus of all e-commerce companies regardless of scale, Meta's global e-commerce ROAS value is ...

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The AI Touch on Customer Experience: Palmate
Customer Service6 min read

The AI Touch on Customer Experience: Palmate

Created On September 5, 2025

As Palmate, the technologies we've been developing for years by keeping our finger on the pulse of the e-commerce world are now much more powerful. Are you ready to meet our brand new features that will put you ...

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Frequently Asked Questions

Find answers to common questions about Palmate.AI's customer support solutions.

How does it integrate with Hepsiburada and Trendyol?
Our platform provides seamless integration with Hepsiburada and Trendyol using official APIs.
Can I see the most frequently asked questions?
Absolutely! Data is our strongest asset. Through the statistics panel in our interface, you can access not only frequently asked questions, but also much deeper analyses and insights.
How does pricing work? Is there a free trial?
Pricing is flexible based on your usage. Yes, we offer a free trial to get you started.
What situations cause extra costs?
Extra costs may arise from exceeding usage limits, premium integrations, or additional services.
How quickly are technical issues resolved?
Technical issues are usually resolved within a few hours thanks to our dedicated support team.
If I have multiple stores simultaneously, can it manage all of them?
Yes, the system can handle multiple stores at once and centralize operations.
Will I respond to questions from different marketplaces from a single location?
Yes, you can manage and respond to all marketplace inquiries from a single dashboard.