E-commerce

AI that sells, supports and scales your e-commerce

Automate 80% of customer inquiries, recover lost sales, and deliver 24/7 personalized support — seamlessly integrated with Shopify and beyond.

E-commerce Section
1907 Fenerbahçe Derneği
A Roasting Lab
Ankara Ticaret Odası
Bağcılar
Beşiktaş
Chakra
Fresh Scarfs
Gençaystar
Kreft
Lescon
Loris
Mad
Manuka
Mesam
Minted
Mudo
My Cool Man
Navlungo
Nethouse
Nu
Ohara
Peg Perego
Silva
Swandor Hotels & Resorts
Tarık Ediz
Tatilsepeti
Turkish Airlines
Turkish Technic
Turkish Cargo
1907 Fenerbahçe Derneği
A Roasting Lab
Ankara Ticaret Odası
Bağcılar
Beşiktaş
Chakra
Fresh Scarfs
Gençaystar
Kreft
Lescon
Loris
Mad
Manuka
Mesam
Minted
Mudo
My Cool Man
Navlungo
Nethouse
Nu
Ohara
Peg Perego
Silva
Swandor Hotels & Resorts
Tarık Ediz
Tatilsepeti
Turkish Airlines
Turkish Technic
Turkish Cargo
1907 Fenerbahçe Derneği
A Roasting Lab
Ankara Ticaret Odası
Bağcılar
Beşiktaş
Chakra
Fresh Scarfs
Gençaystar
Kreft
Lescon
Loris
Mad
Manuka
Mesam
Minted
Mudo
My Cool Man
Navlungo
Nethouse
Nu
Ohara
Peg Perego
Silva
Swandor Hotels & Resorts
Tarık Ediz
Tatilsepeti
Turkish Airlines
Turkish Technic
Turkish Cargo
1907 Fenerbahçe Derneği
A Roasting Lab
Ankara Ticaret Odası
Bağcılar
Beşiktaş
Chakra
Fresh Scarfs
Gençaystar
Kreft
Lescon
Loris
Mad
Manuka
Mesam
Minted
Mudo
My Cool Man
Navlungo
Nethouse
Nu
Ohara
Peg Perego
Silva
Swandor Hotels & Resorts
Tarık Ediz
Tatilsepeti
Turkish Airlines
Turkish Technic
Turkish Cargo

Key features for e-commerce success

Powerful AI tools designed to boost sales, reduce support load, and delight your customers.

Automated Order Tracking

Keep customers informed with real-time order updates, reducing “Where’s my order?” inquiries and support tickets.

Product Recommendations

Increase average order value with AI-driven upsells and cross-sells, tailored to each customer’s shopping behavior.

Instant Inventory Updates

Answer product availability questions instantly with real-time stock visibility, preventing lost sales from uncertainty.

Returns & Exchanges Automation

Simplify the returns process with self-service automation, saving time for your team and making the experience frictionless for customers.

The critical link between response time and revenue

response within seconds

In today's competitive market, speed is everything. The probability of converting a lead dramatically decreases with every minute you wait. A lead's potential is at its peak within the first 5 minutes. After just one hour, that potential is cut in half. By the next day, the opportunity is virtually gone. Don't let delays cost you customers.

E-commerce Statistics Graph

E-commerce brands receive thousands of repetitive order status questions. Palmate automates these with real-time order tracking — freeing agents to focus on complex cases.

Instead of losing customers at checkout, Palmate sends personalized reminders or incentives across WhatsApp, Instagram, or email to bring shoppers back and complete their purchase.

Boost average order value by offering smart, tailored product suggestions based on browsing and purchase history — just like a top salesperson, but 24/7.

Customers initiate returns or exchanges through the chatbot without waiting for a human agent. Palmate integrates directly with your system, making the process frictionless and efficient.

Holiday sales or big campaigns usually mean overloaded support teams. Palmate instantly scales, handling 80%+ of incoming queries so you don't need to hire seasonal staff.

From Turkish and Arabic to English, Palmate communicates in your customers' language across their favorite platforms — Shopify, WhatsApp, Instagram, or web chat — ensuring a seamless experience.

Order Tracking Icon

Palmate blog

The latest articles, trends, and tips on artificial intelligence, automation, and customer experience. Discover proven strategies here to help you grow your business and build stronger connections with your customers.

AI Assistants for Marketplaces!
Marketplace5 min read

AI Assistants for Marketplaces!

Created On September 15, 2025

Hello! We're back with our new newsletter where we'll integrate artificial intelligence more into our business processes! In today's competitive environment, responding instantly to your customers' questions, being accessible after orders and at all hours is the key to e-commerce success. This is exactly where next-generation chatbot solutions come into play! Old Generation Chatbots: Unable to generate responses outside predetermined rules, lacking integration.

Read More
Support Your Marketing Spend with Chatbots!
Customer Service4 min read

Support Your Marketing Spend with Chatbots!

Created On September 7, 2025

Today, customer acquisition costs are rising day by day. Despite all the developments in digital marketing, which is the focus of all e-commerce companies regardless of scale, Meta's global e-commerce ROAS value is ...

Read More
The AI Touch on Customer Experience: Palmate
Customer Service6 min read

The AI Touch on Customer Experience: Palmate

Created On September 5, 2025

As Palmate, the technologies we've been developing for years by keeping our finger on the pulse of the e-commerce world are now much more powerful. Are you ready to meet our brand new features that will put you ...

Read More

Frequently Asked Questions

Find answers to common questions about Palmate.AI's e-commerce solutions.

General Information

What is Palmate?
Palmate is an AI-powered customer interaction platform that automates workflows, personalizes conversations, and unifies communication across channels. It combines LLM, RAG, and Function Calling to go beyond Q&A and perform real tasks like order tracking or bookings.
Which industries does Palmate serve?
E-commerce, Retail, Travel & Hospitality, and Luxury Brands. These industries often face high inquiry volumes, multilingual needs, and demand personalized, scalable experiences.
What problems does Palmate solve?
It reduces cart abandonment, repetitive inquiries, and support costs, while improving personalization and 24/7 availability.
How is Palmate different from a traditional chatbot?
It doesn't just talk—it acts. Palmate executes real tasks like refunds, bookings, and reminders, unlike scripted bots.

Product Features

What technologies power Palmate?
LLM, RAG, Function Calling, plus built-in live chat, ticketing, CRM, and push messaging.
What does "actionable AI" mean?
AI that performs real actions, not just answers questions.
Does Palmate have ready workflows?
Yes, with industry-specific templates for e-commerce, hospitality, and retail.
Can I customize Palmate?
Yes. A low-code builder lets you create custom workflows and integrations.
Does Palmate support personalization?
Yes. It remembers customer history, context, and mood, and tailors responses accordingly.
Does Palmate support multiple languages?
Yes. It can handle multilingual interactions globally.
Can Palmate learn from my business data?
Yes. It can be trained on your FAQs, catalogs, and policies.
Does it support human-agent handover?
Yes. Conversations transfer to agents with full context.
Does Palmate offer analytics?
Yes. Real-time dashboards track performance, resolution rates, and customer sentiment.
Can it detect customer sentiment?
Yes. Tone detection adjusts responses based on customer mood.

Integrations & Operations

What integrations are available?
Shopify, HubSpot, Zendesk, calendar tools, and custom APIs.
Does Palmate work across multiple channels?
Yes. It unifies WhatsApp, Instagram, Facebook, Telegram, website chat, and in-app chat.
How does Palmate improve efficiency?
By automating tasks, smart routing, and reducing agent workload.
Is Palmate scalable?
Yes. It supports 500k+ monthly conversations with 99.99% uptime.
Can it integrate with CRM or ERP?
Yes. Pre-built connectors and APIs are available.
Does it support omnichannel ticketing?
Yes. All tickets from different channels are centralized.

Pricing & Implementation

What is Palmate's pricing model?
Tiered subscriptions (Starter, Standard, Professional) with usage add-ons.
Is there a free trial?
Yes. Free trial or pilot programs are available.
What does onboarding include?
Setup, workflow configuration, training, and optimization.
How long to go live?
From a few days to a few weeks depending on complexity.
What support options are available?
Standard (chat/email) and Premium (account manager, SLA, check-ins).
Can Palmate prove ROI?
Yes. Metrics include resolution rate, cost savings, and conversion lift.

Security & Compliance

Is Palmate secure?
Yes. It uses enterprise-grade encryption and access controls.
Does it comply with privacy laws?
Yes. GDPR, CCPA, and other data regulations are supported.
Where is Palmate hosted?
Cloud-hosted with regional options based on compliance needs.

Differentiation

What makes Palmate unique?
It doesn't just answer—it acts. Palmate unifies chat, CRM, ticketing, and automation into one platform with proven ROI.
Why choose Palmate over point solutions?
It replaces multiple tools with one integrated solution, saving costs and reducing complexity.
Is Palmate suitable for small businesses too?
Yes. Flexible tiers allow startups and enterprises to use the same platform at different scales.