Hospitality

Elevate quest experiences & maximize efficiency with Palmate

AI-powered customer engagement for Hotels, Airlines, OTAs, Cruise Lines & Tour Operators — one platform that automates tasks, personalizes journeys, and drives growth.

Section Image
1907 Fenerbahçe Derneği
A Roasting Lab
Ankara Ticaret Odası
Bağcılar
Beşiktaş
Chakra
Fresh Scarfs
Gençaystar
Kreft
Lescon
Loris
Mad
Manuka
Mesam
Minted
Mudo
My Cool Man
Navlungo
Nethouse
Nu
Ohara
Peg Perego
Silva
Swandor Hotels & Resorts
Tarık Ediz
Tatilsepeti
Turkish Airlines
Turkish Technic
Turkish Cargo
1907 Fenerbahçe Derneği
A Roasting Lab
Ankara Ticaret Odası
Bağcılar
Beşiktaş
Chakra
Fresh Scarfs
Gençaystar
Kreft
Lescon
Loris
Mad
Manuka
Mesam
Minted
Mudo
My Cool Man
Navlungo
Nethouse
Nu
Ohara
Peg Perego
Silva
Swandor Hotels & Resorts
Tarık Ediz
Tatilsepeti
Turkish Airlines
Turkish Technic
Turkish Cargo
1907 Fenerbahçe Derneği
A Roasting Lab
Ankara Ticaret Odası
Bağcılar
Beşiktaş
Chakra
Fresh Scarfs
Gençaystar
Kreft
Lescon
Loris
Mad
Manuka
Mesam
Minted
Mudo
My Cool Man
Navlungo
Nethouse
Nu
Ohara
Peg Perego
Silva
Swandor Hotels & Resorts
Tarık Ediz
Tatilsepeti
Turkish Airlines
Turkish Technic
Turkish Cargo
1907 Fenerbahçe Derneği
A Roasting Lab
Ankara Ticaret Odası
Bağcılar
Beşiktaş
Chakra
Fresh Scarfs
Gençaystar
Kreft
Lescon
Loris
Mad
Manuka
Mesam
Minted
Mudo
My Cool Man
Navlungo
Nethouse
Nu
Ohara
Peg Perego
Silva
Swandor Hotels & Resorts
Tarık Ediz
Tatilsepeti
Turkish Airlines
Turkish Technic
Turkish Cargo
Guests get answers immediately, and our team can focus on delivering experiences instead of chasing requests. We’ve even started recommending upgrades and services that guests love.

Guests get answers immediately, and our team can focus on delivering experiences instead of chasing requests. We’ve even started recommending upgrades and services that guests love.

Bahadır Atalay, Marketing Manager

Palmate Boosts Guest Satisfaction and Drives Revenue

In just 24 hours, Palmate helped Swandor Hotels respond instantly to guests, improve service quality, and generate new revenue opportunities:

95%

of guest messages answered in under 2 minutes

4.8/5

average guest satisfaction rating

60%

reduction in repetitive support tasks

35

add-on packages and room upgrades sold via AI

20%

increase in guest engagement with special offers

Simplify bookings across hotels, flights, and tours with instant confirmations.

Assist guests anytime with cancellations, changes, and urgent requests.

Boost loyalty with tailored suggestions for tours, upgrades, and experiences.

Upsell extras like airport transfers, spa bookings, or local activities in one step.

Capture valuable feedback post-stay or post-tour to improve experiences.

Engage travelers before, during, and after trips on their preferred channels.

Reservation Management Icon

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Frequently Asked Questions

Here are some of the most common questions we receive about our AI solutions for the hospitality industry.

General Information

What is Palmate?
Palmate is an AI-powered customer interaction platform that automates workflows, personalizes conversations, and unifies communication across channels. It combines LLM, RAG, and Function Calling to go beyond Q&A and perform real tasks like order tracking or bookings.
Which industries does Palmate serve?
E-commerce, Retail, Travel & Hospitality, and Luxury Brands. These industries often face high inquiry volumes, multilingual needs, and demand personalized, scalable experiences.
What problems does Palmate solve?
It reduces cart abandonment, repetitive inquiries, and support costs, while improving personalization and 24/7 availability.
How is Palmate different from a traditional chatbot?
It doesn't just talk—it acts. Palmate executes real tasks like refunds, bookings, and reminders, unlike scripted bots.

Product Features

What technologies power Palmate?
LLM, RAG, Function Calling, plus built-in live chat, ticketing, CRM, and push messaging.
What does "actionable AI" mean?
AI that performs real actions, not just answers questions.
Does Palmate have ready workflows?
Yes, with industry-specific templates for e-commerce, hospitality, and retail.
Can I customize Palmate?
Yes. A low-code builder lets you create custom workflows and integrations.
Does Palmate support personalization?
Yes. It remembers customer history, context, and mood, and tailors responses accordingly.
Does Palmate support multiple languages?
Yes. It can handle multilingual interactions globally.
Can Palmate learn from my business data?
Yes. It can be trained on your FAQs, catalogs, and policies.
Does it support human-agent handover?
Yes. Conversations transfer to agents with full context.
Does Palmate offer analytics?
Yes. Real-time dashboards track performance, resolution rates, and customer sentiment.
Can it detect customer sentiment?
Yes. Tone detection adjusts responses based on customer mood.

Integrations & Operations

What integrations are available?
Shopify, HubSpot, Zendesk, calendar tools, and custom APIs.
Does Palmate work across multiple channels?
Yes. It unifies WhatsApp, Instagram, Facebook, Telegram, website chat, and in-app chat.
How does Palmate improve efficiency?
By automating tasks, smart routing, and reducing agent workload.
Is Palmate scalable?
Yes. It supports 500k+ monthly conversations with 99.99% uptime.
Can it integrate with CRM or ERP?
Yes. Pre-built connectors and APIs are available.
Does it support omnichannel ticketing?
Yes. All tickets from different channels are centralized.

Pricing & Implementation

What is Palmate's pricing model?
Tiered subscriptions (Starter, Standard, Professional) with usage add-ons.
Is there a free trial?
Yes. Free trial or pilot programs are available.
What does onboarding include?
Setup, workflow configuration, training, and optimization.
How long to go live?
From a few days to a few weeks depending on complexity.
What support options are available?
Standard (chat/email) and Premium (account manager, SLA, check-ins).
Can Palmate prove ROI?
Yes. Metrics include resolution rate, cost savings, and conversion lift.

Security & Compliance

Is Palmate secure?
Yes. It uses enterprise-grade encryption and access controls.
Does it comply with privacy laws?
Yes. GDPR, CCPA, and other data regulations are supported.
Where is Palmate hosted?
Cloud-hosted with regional options based on compliance needs.

Differentiation

What makes Palmate unique?
It doesn't just answer—it acts. Palmate unifies chat, CRM, ticketing, and automation into one platform with proven ROI.
Why choose Palmate over point solutions?
It replaces multiple tools with one integrated solution, saving costs and reducing complexity.
Is Palmate suitable for small businesses too?
Yes. Flexible tiers allow startups and enterprises to use the same platform at different scales.