Marketing

Supercharge your marketing with conversational AI

From first touch to final conversion, Palmate’s AI chatbots engage every visitor with personalized, real-time conversations. Turn your website into your most effective lead generation and conversion tool, 24/7.

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1907 Fenerbahçe Derneği
A Roasting Lab
Ankara Ticaret Odası
Bağcılar
Beşiktaş
Chakra
Fresh Scarfs
Gençaystar
Kreft
Lescon
Loris
Mad
Manuka
Mesam
Minted
Mudo
My Cool Man
Navlungo
Nethouse
Nu
Ohara
Peg Perego
Silva
Swandor Hotels & Resorts
Tarık Ediz
Tatilsepeti
Turkish Airlines
Turkish Technic
Turkish Cargo
1907 Fenerbahçe Derneği
A Roasting Lab
Ankara Ticaret Odası
Bağcılar
Beşiktaş
Chakra
Fresh Scarfs
Gençaystar
Kreft
Lescon
Loris
Mad
Manuka
Mesam
Minted
Mudo
My Cool Man
Navlungo
Nethouse
Nu
Ohara
Peg Perego
Silva
Swandor Hotels & Resorts
Tarık Ediz
Tatilsepeti
Turkish Airlines
Turkish Technic
Turkish Cargo
1907 Fenerbahçe Derneği
A Roasting Lab
Ankara Ticaret Odası
Bağcılar
Beşiktaş
Chakra
Fresh Scarfs
Gençaystar
Kreft
Lescon
Loris
Mad
Manuka
Mesam
Minted
Mudo
My Cool Man
Navlungo
Nethouse
Nu
Ohara
Peg Perego
Silva
Swandor Hotels & Resorts
Tarık Ediz
Tatilsepeti
Turkish Airlines
Turkish Technic
Turkish Cargo
1907 Fenerbahçe Derneği
A Roasting Lab
Ankara Ticaret Odası
Bağcılar
Beşiktaş
Chakra
Fresh Scarfs
Gençaystar
Kreft
Lescon
Loris
Mad
Manuka
Mesam
Minted
Mudo
My Cool Man
Navlungo
Nethouse
Nu
Ohara
Peg Perego
Silva
Swandor Hotels & Resorts
Tarık Ediz
Tatilsepeti
Turkish Airlines
Turkish Technic
Turkish Cargo
Gürhan Uruğkök

Our fans expect quick answers and prompt support, and Palmate is excellent at delivering on these expectations.

BJK - Beşiktaş Jimnastik Kulübü

Gürhan Uruğkök

E-commerce Manager

Huzeyfe Esen

They consistently elevate our business partnership with their ability to act quickly and create tailor-made solutions for our needs.

Turkish Airlines

Huzeyfe Esen

Intelligent Automation Manager

Timur Erten

More than just a partner, Palmate is a true companion that boosts our efficiency while integrating perfectly with our team.

MUDO

Timur Erten

CX Operations Manager

Nurcan Keskin

Palmate is a seamless extension of our brand voice, offering the intelligent and instant experience our customers have come to expect, so they feel valued at any moment.

Manuka

Nurcan Keskin

E-Commerce Manager

Borahan Filyos

Our AI-driven post-booking chatbot has significantly increased customer satisfaction while reducing call center workload and operational costs.

Tatilsepeti

Borahan Filyos

CRM Supervisor

Uluğ Sungur

Palmate is not just a support tool; it's a proactive sales consultant that understands our customers, finds them the right fragrance, and guides them toward a purchase.

Mad Parfum

Uluğ Sungur

Director of E-Commerce

Muhammed Karapıçak

Palmate is much more than just a Q&A bot. It has learned our product range so well that it has become our website's hardest-working sales assistant.

Silva

Muhammed Karapıçak

Business Development

Drive growth at every stage of the funnel

Palmate provides the intelligent tools you need to automate engagement, qualify leads with precision, and gain actionable insights—all within a single, powerful platform.

Intelligent lead qualification

Automate lead qualification 24/7 by asking targeted questions that identify high-intent prospects and deliver sales-ready leads directly to your team.

24/7 personalized engagement

Increase conversions by proactively engaging visitors with dynamic, personalized conversations that guide them towards key marketing goals.

Seamless CRM & Tool integration

Effortlessly sync leads and conversation data with your existing marketing tools to automate workflows and maintain a unified customer view.

Our AI instantly identifies high-value prospects and qualifies them based on behavior and responses.

Deliver personalized experiences around the clock, remembering every customer interaction and preference

Automatically sync conversations and customer data across all your business tools and CRM systems

Get real-time insights into customer behavior, conversation patterns, and business performance metrics

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Latest Insights from the Marketing World

Stay ahead with trends, strategies, and innovations shaping modern marketing.

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Marketplace5 min read

AI Assistants for Marketplaces!

Created On September 15, 2025

Hello! We're back with our new newsletter where we'll integrate artificial intelligence more into our business processes! In today's competitive environment, responding instantly to your customers' questions, being accessible after orders and at all hours is the key to e-commerce success. This is exactly where next-generation chatbot solutions come into play! Old Generation Chatbots: Unable to generate responses outside predetermined rules, lacking integration.

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Support Your Marketing Spend with Chatbots!
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Support Your Marketing Spend with Chatbots!

Created On September 7, 2025

Today, customer acquisition costs are rising day by day. Despite all the developments in digital marketing, which is the focus of all e-commerce companies regardless of scale, Meta's global e-commerce ROAS value is ...

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The AI Touch on Customer Experience: Palmate
Customer Service6 min read

The AI Touch on Customer Experience: Palmate

Created On September 5, 2025

As Palmate, the technologies we've been developing for years by keeping our finger on the pulse of the e-commerce world are now much more powerful. Are you ready to meet our brand new features that will put you ...

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Frequently Asked Questions

Find answers to common questions about Palmate.AI's customer support solutions.

General Information

What is Palmate?
Palmate is an AI-powered customer interaction platform that automates workflows, personalizes conversations, and unifies communication across channels. It combines LLM, RAG, and Function Calling to go beyond Q&A and perform real tasks like order tracking or bookings.
Which industries does Palmate serve?
E-commerce, Retail, Travel & Hospitality, and Luxury Brands. These industries often face high inquiry volumes, multilingual needs, and demand personalized, scalable experiences.
What problems does Palmate solve?
It reduces cart abandonment, repetitive inquiries, and support costs, while improving personalization and 24/7 availability.
How is Palmate different from a traditional chatbot?
It doesn't just talk—it acts. Palmate executes real tasks like refunds, bookings, and reminders, unlike scripted bots.

Product Features

What technologies power Palmate?
LLM, RAG, Function Calling, plus built-in live chat, ticketing, CRM, and push messaging.
What does "actionable AI" mean?
AI that performs real actions, not just answers questions.
Does Palmate have ready workflows?
Yes, with industry-specific templates for e-commerce, hospitality, and retail.
Can I customize Palmate?
Yes. A low-code builder lets you create custom workflows and integrations.
Does Palmate support personalization?
Yes. It remembers customer history, context, and mood, and tailors responses accordingly.
Does Palmate support multiple languages?
Yes. It can handle multilingual interactions globally.
Can Palmate learn from my business data?
Yes. It can be trained on your FAQs, catalogs, and policies.
Does it support human-agent handover?
Yes. Conversations transfer to agents with full context.
Does Palmate offer analytics?
Yes. Real-time dashboards track performance, resolution rates, and customer sentiment.
Can it detect customer sentiment?
Yes. Tone detection adjusts responses based on customer mood.

Integrations & Operations

What integrations are available?
Shopify, HubSpot, Zendesk, calendar tools, and custom APIs.
Does Palmate work across multiple channels?
Yes. It unifies WhatsApp, Instagram, Facebook, Telegram, website chat, and in-app chat.
How does Palmate improve efficiency?
By automating tasks, smart routing, and reducing agent workload.
Is Palmate scalable?
Yes. It supports 500k+ monthly conversations with 99.99% uptime.
Can it integrate with CRM or ERP?
Yes. Pre-built connectors and APIs are available.
Does it support omnichannel ticketing?
Yes. All tickets from different channels are centralized.

Pricing & Implementation

What is Palmate's pricing model?
Tiered subscriptions (Starter, Standard, Professional) with usage add-ons.
Is there a free trial?
Yes. Free trial or pilot programs are available.
What does onboarding include?
Setup, workflow configuration, training, and optimization.
How long to go live?
From a few days to a few weeks depending on complexity.
What support options are available?
Standard (chat/email) and Premium (account manager, SLA, check-ins).
Can Palmate prove ROI?
Yes. Metrics include resolution rate, cost savings, and conversion lift.

Security & Compliance

Is Palmate secure?
Yes. It uses enterprise-grade encryption and access controls.
Does it comply with privacy laws?
Yes. GDPR, CCPA, and other data regulations are supported.
Where is Palmate hosted?
Cloud-hosted with regional options based on compliance needs.

Differentiation

What makes Palmate unique?
It doesn't just answer—it acts. Palmate unifies chat, CRM, ticketing, and automation into one platform with proven ROI.
Why choose Palmate over point solutions?
It replaces multiple tools with one integrated solution, saving costs and reducing complexity.
Is Palmate suitable for small businesses too?
Yes. Flexible tiers allow startups and enterprises to use the same platform at different scales.