Mudo

E-commerce scale introduced backlog risk; AI triage and intent routing kept resolution times predictable.

  • 48%
    of tickets automated
  • 2,400+
    tickets closed via AI YTD
  • 22 second
    average first response time
Mudo adopted intent-based routing via Palmate AI. Auto-tagging reduced agent manual classification effort. Metrics (initial phase): - 35% intents auto-resolved - Faster refund status answers - Improved workload visibility.