Swandor Hotels

Scaling guest interactions required consistency; Palmate delivered structured, multilingual responses and rich analytics.

  • +18%
    CSAT completion
  • -32%
    manual lookups
  • Unified
    channels
Swandor Hotels centralized guest messaging with Palmate. Automated enrichment of guest context reduced manual lookups. Highlights: - Unified WhatsApp + web chat handling - Knowledge base auto-suggestions - Increase in CSAT survey completion.