Turkish Cargo

Epos Now faced complex support challenges as they scaled, so they leveraged Palmate’s AI customer service platform to launch their AI agent.

  • +18%
    CSAT completion
  • -32%
    manual lookups
  • Unified
    channels
Turkish Cargo leveraged Palmate AI to automate first-line support and improve escalation quality. Key achievements: - 40% reduction in average response time - 24/7 multilingual assistance - Seamless handover to human agents. Next steps include deeper ERP integrations and proactive notification flows.