
What Is Live Chat? A Business Guide to Customer Support
Learn how live chat works, how it differs from a chatbot, and how to connect customer conversations with your team, business systems and support workflows.
Founder & CEO

Onur Candan
Founder & CEO
As Co-Founder of Palmate, Onur brings over four years of experience in developing low-code AI chatbot solutions tailored for the e-commerce, travel, hospitality, and luxury sectors. Working in the B2B space, he focuses on helping businesses enhance customer engagement, streamline support processes, and drive sales through innovative automation technologies. With a background in supply chain management and leadership roles at organizations such as Mercedes-Benz, Kässbohrer, and Turkish Technic, Onur has built a strong foundation in operational efficiency, team development, and business strategy. At Palmate, he is committed to creating tools that empower forward-thinking brands to deliver exceptional customer experiences while optimizing their operations.

Learn how live chat works, how it differs from a chatbot, and how to connect customer conversations with your team, business systems and support workflows.

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