Onur Candan

Founder & CEO

← All authors
Onur Candan

Onur Candan

Founder & CEO

As Co-Founder of Palmate, Onur brings over four years of experience in developing low-code AI chatbot solutions tailored for the e-commerce, travel, hospitality, and luxury sectors. Working in the B2B space, he focuses on helping businesses enhance customer engagement, streamline support processes, and drive sales through innovative automation technologies. With a background in supply chain management and leadership roles at organizations such as Mercedes-Benz, Kässbohrer, and Turkish Technic, Onur has built a strong foundation in operational efficiency, team development, and business strategy. At Palmate, he is committed to creating tools that empower forward-thinking brands to deliver exceptional customer experiences while optimizing their operations.

More from this author

What Is Live Chat? A Business Guide to Customer Support
Customer Experience2 min read

What Is Live Chat? A Business Guide to Customer Support

September 18, 2026

Learn how live chat works, how it differs from a chatbot, and how to connect customer conversations with your team, business systems and support workflows.

Read More
Respond.io vs Wati: A Comparison for Your Business
Comparison2 min read

Respond.io vs Wati: A Comparison for Your Business

September 18, 2026

Compare Respond.io and Wati using the same channels, workflows and customer requests. Evaluate integrations, AI, handover and total cost for your business.

Read More
Crisp Chat Alternatives: How to Choose Between 7 Platforms
Comparison3 min read

Crisp Chat Alternatives: How to Choose Between 7 Platforms

September 18, 2026

Explore seven Crisp Chat alternatives and compare channels, automation, integrations and costs. Build a shortlist and test each platform with real requests.

Read More
AI assistants in medical tourism: communication and appointments
Customer Service2 min read

AI assistants in medical tourism: communication and appointments

September 16, 2026

Use AI for appointments, language support and travel coordination in medical tourism, while keeping clinical assessments with qualified professionals.

Read More
How to set up a shipment-tracking chatbot
E-Commerce2 min read

How to set up a shipment-tracking chatbot

September 15, 2026

Connect a shipment-tracking chatbot to the right data source, explain delivery stages, handle delays and missing parcels, and test failures before launch.

Read More
WhatsApp Business app or API: which fits your team?
WhatsApp2 min read

WhatsApp Business app or API: which fits your team?

August 20, 2026

Understand the WhatsApp Business app and API differences, then choose based on team workflows, system integrations, automation requirements and total cost.

Read More
Chatbots in finance: banking and insurance use cases
Customer Service2 min read

Chatbots in finance: banking and insurance use cases

August 19, 2026

Explore chatbot use in banking and insurance, including information, application and claim tracking, identity checks, limited access and expert handoff.

Read More
AI customer service: answers to common questions
Customer Service3 min read

AI customer service: answers to common questions

August 18, 2026

How does AI customer service work? Learn what to check about integrations, human handoff, data handling and costs before launching your first flow.

Read More
AI customer service in banking: an implementation guide
Customer Service2 min read

AI customer service in banking: an implementation guide

August 7, 2026

Plan AI customer service for banking information, application tracking and agent handoff, with clear security, data-access and pilot acceptance criteria.

Read More
WhatsApp marketing for e-commerce: a practical playbook
WhatsApp2 min read

WhatsApp marketing for e-commerce: a practical playbook

July 24, 2026

Plan WhatsApp marketing around opted-in audiences, relevant messages, store connections and customer support, then measure results against actual sales.

Read More
Medyamesaj review: its use case and how to choose alternatives
Customer Service3 min read

Medyamesaj review: its use case and how to choose alternatives

July 17, 2026

Understand Medyamesaj’s use case, how it differs from bulk messaging tools, and what to check when choosing an alternative for customer support.

Read More
AI Assistant Buying Guide 2026
Buyer's Guide6 min read

AI Assistant Buying Guide 2026

July 14, 2026

What should you look for when choosing an AI assistant? The 2026 guide covers the criteria, common mistakes, and the questions that help you find the right tool.

Read More
WhatsApp message templates: clear, relevant and measurable copy
WhatsApp2 min read

WhatsApp message templates: clear, relevant and measurable copy

July 12, 2026

Prepare WhatsApp templates with the right purpose, reliable variables and one clear action; test order, appointment and campaign messages before sending.

Read More
WhatsApp Business API pricing: how to calculate your costs
WhatsApp2 min read

WhatsApp Business API pricing: how to calculate your costs

July 4, 2026

Calculate WhatsApp Business API costs across Meta message charges, provider and platform fees, accounting for message category and recipient market.

Read More
How to set up a booking chatbot
Customer Service2 min read

How to set up a booking chatbot

July 2, 2026

Set up a booking chatbot with calendar integration, availability checks, confirmed records, cancellations and agent handoff, then test critical cases.

Read More
2026 AI Customer Service Trends: What's Changing and How It Affects Businesses
Trends5 min read

2026 AI Customer Service Trends: What's Changing and How It Affects Businesses

June 28, 2026

What is changing in AI customer service in 2026? Explore the autonomous agents, omnichannel support and personalization trends shaping the field now.

Read More
7 AI Customer Service Solutions for SMBs (2026)
SMB6 min read

7 AI Customer Service Solutions for SMBs (2026)

June 26, 2026

We compared the best AI customer service solutions for SMBs. Make the right choice with 7 tools, clear selection criteria, and frequently asked questions.

Read More
What to Consider When Choosing a KVKK-Compliant AI Chatbot
Compliance6 min read

What to Consider When Choosing a KVKK-Compliant AI Chatbot

June 25, 2026

What should you check when choosing a KVKK-compliant AI chatbot? Learn the 2026 criteria for data processing, server location, and contract terms.

Read More
AI Customer Service Success Stories: 2026 Insights From 7 Expert Perspectives
Expert Insights7 min read

AI Customer Service Success Stories: 2026 Insights From 7 Expert Perspectives

June 22, 2026

Discover the factors that define success in AI customer service in 2026 through 7 expert perspectives, with real insights and actionable takeaways.

Read More
How to Calculate AI Chatbot ROI
ROI6 min read

How to Calculate AI Chatbot ROI

June 19, 2026

Calculate your AI chatbot's return on investment step by step: measure cost, savings, and revenue data accurately to reach a clear, defensible ROI figure.

Read More
WhatsApp marketing shifts: building more relevant conversations
WhatsApp2 min read

WhatsApp marketing shifts: building more relevant conversations

June 18, 2026

Evaluate current WhatsApp pricing, permission management, store integrations and AI support, and judge campaign changes by their contribution to sales.

Read More